Outlook 2007 freezes

Posted on 2012-03-29
Last Modified: 2012-04-16
On an XP Pro machine where I am logged on with a network logon and Outlook is using a .ost file, when I send an email, Outlook freezes and I have to use task manager to force quit. I have tried running repair. Before I ran repair Outlook did not show up in my Programs folder. Odd that it had disappeared but still lauched from my alias.  ANyway, ran repair and now all MS Office programs are showing up but Outlook still freezes and is only doing that when I send an email.  Everything else about the computer seems fine.  I also use AVAST and tried turning off all shields. No difference. I can receive emails, open emails and navigate around, only when I send, it freezes.  I have posted this question a couple of times and no fix, yet.  Thanks for looking at it.
Question by:wfcrr
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 37785002
Is outlook accessing multiple accounts? Are you running in chached mode? Have you ever tried to leave it when it freezes and see if it recovers over any period of time? Ever ran outlook /cleanrules or outlook /cleanprofile? Tried starting outlook /safe? Does it happen randomly or every single time? Every tried a .ost repair?
Sorry for the million questions but you did say you posted before just getting the obvious stuff out of the way first.

Expert Comment

ID: 37785064
TunerML is right on point also try this link for easy commands
LVL 17

Expert Comment

ID: 37785636
I would close Outlook and delete the .ost open and it will rebuild, I wouldn't use it while it updates the folders.

Avast I've had problems with in the past, you could uninstall Avast and install Microsoft Security Essentials for troubleshooting purposes.
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.


Expert Comment

ID: 37786521
pls provide us with eventlogs, run cleanup your outlook connected to Exchange (MAPI) or are you using other connector?

Accepted Solution

kanalQko earned 500 total points
ID: 37786534
start outlook in safe mode, in command line or windows run (windows key + R) type "outlook.exe /safe" (without quotes) and let me know if you are still facing freezing issue.

Author Comment

ID: 37789714
I ran it in safe mode and it works fine.  What should I try now?  Outlook is connected to exchange running on SBS 2008.  If I need to get eventlogs, please tell me how to do that and I'll post it.  As for deleting the .ost and letting it rebuild, I would like to try that after I have tried a couple ofther suggestions.  Not sure what  outlook /cleanrules or outlook /cleanprofile is?

Expert Comment

ID: 37823592
so probably there`s not issue with an ost, I`d assume that some addin is causing freeze. Just make one more test, start outlook with disabled addins
run "outlook.exe /noextensions"

here u`ll find how to export eventlogs "", also please export system and application

Expert Comment

ID: 37852931
Was the first comment not a suitable response?

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Outlook contact memory 2 37
Restriction incoming email to Exchange 2010 4 62
fit to print in single page 5 37
How to build While you were out template in Outlook 2016. 4 46
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question