Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook 2007 freezes

Posted on 2012-03-29
8
Medium Priority
?
407 Views
Last Modified: 2012-04-16
On an XP Pro machine where I am logged on with a network logon and Outlook is using a .ost file, when I send an email, Outlook freezes and I have to use task manager to force quit. I have tried running repair. Before I ran repair Outlook did not show up in my Programs folder. Odd that it had disappeared but still lauched from my alias.  ANyway, ran repair and now all MS Office programs are showing up but Outlook still freezes and is only doing that when I send an email.  Everything else about the computer seems fine.  I also use AVAST and tried turning off all shields. No difference. I can receive emails, open emails and navigate around, only when I send, it freezes.  I have posted this question a couple of times and no fix, yet.  Thanks for looking at it.
0
Comment
Question by:wfcrr
8 Comments
 
LVL 9

Expert Comment

by:TunerML
ID: 37785002
Is outlook accessing multiple accounts? Are you running in chached mode? Have you ever tried to leave it when it freezes and see if it recovers over any period of time? Ever ran outlook /cleanrules or outlook /cleanprofile? Tried starting outlook /safe? Does it happen randomly or every single time? Every tried a .ost repair?
Sorry for the million questions but you did say you posted before just getting the obvious stuff out of the way first.
0
 
LVL 2

Expert Comment

by:NxJNY
ID: 37785064
TunerML is right on point also try this link for easy commands http://www.howto-outlook.com/products/outlooktools.htm
0
 
LVL 17

Expert Comment

by:WORKS2011
ID: 37785636
I would close Outlook and delete the .ost open and it will rebuild, I wouldn't use it while it updates the folders.

Avast I've had problems with in the past, you could uninstall Avast and install Microsoft Security Essentials for troubleshooting purposes.
0
Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

 
LVL 5

Expert Comment

by:kanalQko
ID: 37786521
pls provide us with eventlogs, run cleanup utility...is your outlook connected to Exchange (MAPI) or are you using other connector?
0
 
LVL 5

Accepted Solution

by:
kanalQko earned 2000 total points
ID: 37786534
start outlook in safe mode, in command line or windows run (windows key + R) type "outlook.exe /safe" (without quotes) and let me know if you are still facing freezing issue.
0
 

Author Comment

by:wfcrr
ID: 37789714
I ran it in safe mode and it works fine.  What should I try now?  Outlook is connected to exchange running on SBS 2008.  If I need to get eventlogs, please tell me how to do that and I'll post it.  As for deleting the .ost and letting it rebuild, I would like to try that after I have tried a couple ofther suggestions.  Not sure what  outlook /cleanrules or outlook /cleanprofile is?
0
 
LVL 5

Expert Comment

by:kanalQko
ID: 37823592
so probably there`s not issue with an ost, I`d assume that some addin is causing freeze. Just make one more test, start outlook with disabled addins
run "outlook.exe /noextensions"

here u`ll find how to export eventlogs "http://saikit.wordpress.com/2009/07/15/how-to-export-the-event-log-from-windows-xp-workstations-and-view-it-on-another-computer/", also please export system and application
0
 
LVL 9

Expert Comment

by:TunerML
ID: 37852931
Was the first comment not a suitable response?
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question