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WSUS 3.0 - Computers not in WSUS console

Posted on 2012-03-29
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Last Modified: 2012-03-29
Hi Guys,

     I am having trouble adding computers to the WSUS console.  They are currently connected to the domain but do not populate the list.  We are currently using the Updates console to manage unassigned computers, however, there are some servers in our environment that are not in the console.  How do we get them in there?

Your help is appreciated

Regards,
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Question by:BCSITS
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Expert Comment

by:motnahp00
ID: 37785252
Do you already have a GPO or LGPO configured to point your clients to the WSUS?
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Author Comment

by:BCSITS
ID: 37785266
Yes, we are currently using a GPO for Windows updates only, however, not all servers in the OU's that it applies to are in the list and this is what i am trying to achieve.

I have also synchronized the WSUS console but the servers did not populate.
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Expert Comment

by:motnahp00
ID: 37785271
Out of curiosity, did you clone any of your servers?
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Author Comment

by:BCSITS
ID: 37785282
No cloning done.  They are VM's though.  Other VM's are not having this issue.  I ran RSOP for Computer settings only and i am having trouble reading th results.  I am having trouble checking the Administrative Settings though.  When i click on that Tab, the MMC freezes and i have to force shutdown and start the MMC again.  I suspect that this may be the issue but not sure why.

Any ideas?
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motnahp00 earned 500 total points
ID: 37785285
Not sure about the MMC issue but try this on a non-reporting VM:

net stop wuauserv

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f

net start wuauserv wuauclt /resetauthorization /detectnow

Pause
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Author Comment

by:BCSITS
ID: 37785326
I tried to run the first  two registry commands but got an error "the system was unable to find the specified registry key"

The last command completed successfully.  restarted the services and reran the RSOP.  still got the following error messages "RSOP.MSC Error: Error 64 help string specified. The file can not be loaded"

thanks
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Expert Comment

by:motnahp00
ID: 37785331
When you click Windows Update, you are seeing "Managed by your system administrator" right?
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Author Comment

by:BCSITS
ID: 37785340
If you mean the the Automatic updates window is greyed out then yes.  I managed to fix the RSOP issue and found that the correct policies are applying.  It has three settings applied.

What do do with the downloads, specify location of WSUS server and whether or not to restart after updates or not.

this is installed on a Windows 2003 server btw.
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Author Comment

by:BCSITS
ID: 37785348
ok the servers have populated the list now.  i guess that it took a bit of time for them to get in the list.  i believe that resetting the susclientid value was the key here.

thanks for all your help.  you were spot on.
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Author Closing Comment

by:BCSITS
ID: 37785352
great answers and speedy responses.
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Expert Comment

by:motnahp00
ID: 37785353
You have "Specify intranet Microsoft updates service location" in this format http://X.X.X.X (both settings) in this format, right?
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Expert Comment

by:motnahp00
ID: 37785357
No problem. I had a similar issue with VMs not reporting because I cloned them. The registry key recreation resolved my problem. I'm glad everything works!
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