Solved

Vista - Can't install or uninstall anything

Posted on 2012-03-30
7
671 Views
Last Modified: 2012-06-21
A few days ago, I think I had a Skype update.  I noticed yesterday that while Skype was in my task manager, it didn't give me a screen to work with and nothing in the bottom right corner of my screen to pull Skype up.

I killed it, went to the Skype website and downloaded a new installation.  It ran all night spinning on the "please wait".

I then tried to uninstall it, and it stuck on "Preparing to Uninstall".  I now find that I can't install or uninstall anything (I tried the MSFT fix it and its been spinning for a few hours as well):
http://support.microsoft.com/kb/2438651/

While it appeared to install via another method than I've seen in a while, it asked me whether I was having install or uninstall problems.  I advised Uninstall, selected the app after being prompted, and now its spinning on "Resolving problems - Corrupt Patch Registry Keys"

I have Windows Vista Home Premium SP2 32 bit OS installed.

Any ideas?

Thanks,

Dave
0
Comment
Question by:dlmille
  • 3
  • 3
7 Comments
 
LVL 6

Assisted Solution

by:todd_beedy
todd_beedy earned 250 total points
ID: 37786654
I think this is part of a corrupted skype installation based on what you are telling us.

get a copy of the OLD version of revo uninstaller (ninite still has it)  and get rid of Skype and do a thorough removal of the old registry keys.

Once that is done reboot and try and re-install from there.
0
 
LVL 5

Accepted Solution

by:
kanalQko earned 250 total points
ID: 37786861
restore your windows via system restore to some earlier date, or run health checks:

sfc /scannow

reinstall windows installer

if issue will remain then please show us "error message" that you are getting
0
 
LVL 41

Author Comment

by:dlmille
ID: 37789307
I'm trying the sfc/scannow and also doing an uninstall.  Its taking a while doing a restore point, hopefully it will get past that first step in the revo uninstall.

Dave
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 6

Expert Comment

by:todd_beedy
ID: 37789318
let us know if you need more help Dave...
0
 
LVL 41

Author Comment

by:dlmille
ID: 37789914
Ok - I can't say quite who's suggestion worked as I didn't check for success as I moved through the process.

First, I rebooted, then ran the sfc/scannow which may have repaired the problem, because I then did the uninstall and noted that Skype was running in my bottom left corner at the time it shut it down.  Not a very good documentation process on my part, lol.

However, I believe credit to both definitely worth it, and while I've recommended sfc/scannow to others (why didn't it occur to me, lol?) I'd not ever used another's install program.  I think the scannow actually allowed the revo to run properly, but cannot say for sure.

It also occurred to me that I could have just done a restore to > 5 days ago from my WHS server and I would have been just fine - but thanks to not doing that I learned a few new tricks!

That's a real clumsy way to say - problem solved, Skype uninstalled, then re-installed successfully and running - and thanks to both of you!

Dave
0
 
LVL 41

Author Closing Comment

by:dlmille
ID: 37789917
problem solved, Skype uninstalled, then re-installed successfully and running - and thanks to both of you!
0
 
LVL 6

Expert Comment

by:todd_beedy
ID: 37790745
Glad to hear you were able to work your way through this and that the problem is solved!
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi All Just a quick one for everybody. I was recently looking into setting the default User Account Picture for all my vista clients within the network but on closer inspection the group policy setting only allows you to set the default pictur…
The main issue when installing Vista and XP in dual boot is when you have to reinstall any of the two when something fails, let's say a hard disk failure, a lost partition, virus, etc. What commonly happens is that you lose all your hard work config…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question