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Cannot remote desktop into server 2008 R2 after applying service pack 1

Posted on 2012-03-30
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Last Modified: 2013-05-04
I just applied Server Pack 1 to my Server 2008 R2 Enterprise server, but now I cannot RDP into it.  I have checked the Remote Setting and it is set for Less secure (where it was).  I even toggled it on and off, but still cannot get in.  This is happening to 2 of my 4 upgraded servers.  Any idea why?
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Question by:ohmErnie
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8 Comments
 
LVL 9

Expert Comment

by:Geodash
ID: 37787353
Here is a thread with others reporting the same issue. Check the KB's towards the bottom of this page and see if it applies to your environment.

http://social.technet.microsoft.com/Forums/en-US/winserverNIS/thread/f5df40ed-b1df-48ca-8a78-2de1c4373b28
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Expert Comment

by:Darius Ghassem
ID: 37787355
I have worked on this problem on technet as well but I haven't found a solution to this problem it seems to affect Windows 2008 Server R2 and Windows 7 when installing SP1. I have tried multiple solutions but none have worked. I would recommend that you uninstall until there is fix for this issue posted by Microsoft.
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Expert Comment

by:Geodash
ID: 37787365
KB 2667402

This is one thing it points to

http://support.microsoft.com/kb/2667402
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Expert Comment

by:motnahp00
ID: 37787369
Did any of the Remote Desktop Users members change?
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Expert Comment

by:Feebleminder
ID: 37787482
I have found that using groups in remote settings Users doesn't always work. Try using individual users instead.

Make sure that the server is being seen by the client side. Check under Network to verify.
Sometimes you are able to ping, but not able to see the server.

Verify that the firewall is allowing RDP connections to the server.

Are you getting any RDC errors in EventViewer on either the Server-side or Client-side?
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Expert Comment

by:Justin Owens
ID: 37787597
See if Geodash's suggestion works for you (37787365).  Please let us know one way or the other.  I have not yet found an inclusive fix for this issue, but this patch has helped me once or twice.

DrUltima
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Accepted Solution

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ohmErnie earned 0 total points
ID: 37787952
This is what I found:

The Remote Desktop Service was not started.  It is set to Manual, but on my other identical services, it is set to Manual, but the service is started.  So, I started the service and I was able to RDP.  I also restarted the server and it started again (still set to manual) and RDP worked.  I'm not sure why it didnt start the first time.
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Author Closing Comment

by:ohmErnie
ID: 39137759
I solved my own issue.
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