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Unable to launch citrix apps by double-clicking on files

Posted on 2012-03-30
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Last Modified: 2012-04-07
Out of the blue this morning Citrix users are reporting that they can no longer open office documents by double clicking on the files they wish to view.  Instead the file association dialog opens asking which application to use.  We are running presentation server 4.5.  They can launch the application and browse to the file to open it.  There is an associated error on the ZDC:

Event ID 0:  Your server farm is not licensed to support workspace control. This message was reported from the Citrix XML Service at address http://citrix-zdc:8080 [com.citrix.xml.NFuseProtocol.RequestReconnectSessionData].  [Log ID: d6cbe194]

Is there anything I can do during the day to resolve the error?
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Question by:First Last
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5 Comments
 
LVL 8

Expert Comment

by:Elmar-H
ID: 37790675
Witch editon you have? In standard is this option disabled....
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LVL 24

Expert Comment

by:Dirk Kotte
ID: 37793617
check your presentation server for licensing-errors.
http://support.citrix.com/article/CTX123372
and
set the server edition on the XML brokers to other than now, reboot, set them back to you edition, reboot, and the errors may went away.
and
shutdown IMA service and do "DSMAINT /recreatelhc"  (restart IMA)
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LVL 7

Expert Comment

by:dnsguru44
ID: 37793916
Disable workspace control in the web interface console.
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LVL 1

Accepted Solution

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First Last earned 0 total points
ID: 37795730
I wound up republishing the apps which solved the problem, kind of strange.
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LVL 1

Author Closing Comment

by:First Last
ID: 37818629
Solved my own problem
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