Solved

Unable to launch citrix apps by double-clicking on files

Posted on 2012-03-30
5
1,175 Views
Last Modified: 2012-04-07
Out of the blue this morning Citrix users are reporting that they can no longer open office documents by double clicking on the files they wish to view.  Instead the file association dialog opens asking which application to use.  We are running presentation server 4.5.  They can launch the application and browse to the file to open it.  There is an associated error on the ZDC:

Event ID 0:  Your server farm is not licensed to support workspace control. This message was reported from the Citrix XML Service at address http://citrix-zdc:8080 [com.citrix.xml.NFuseProtocol.RequestReconnectSessionData].  [Log ID: d6cbe194]

Is there anything I can do during the day to resolve the error?
0
Comment
Question by:First Last
5 Comments
 
LVL 8

Expert Comment

by:Elmar-H
ID: 37790675
Witch editon you have? In standard is this option disabled....
0
 
LVL 23

Expert Comment

by:Dirk Kotte
ID: 37793617
check your presentation server for licensing-errors.
http://support.citrix.com/article/CTX123372
and
set the server edition on the XML brokers to other than now, reboot, set them back to you edition, reboot, and the errors may went away.
and
shutdown IMA service and do "DSMAINT /recreatelhc"  (restart IMA)
0
 
LVL 7

Expert Comment

by:dnsguru44
ID: 37793916
Disable workspace control in the web interface console.
0
 
LVL 1

Accepted Solution

by:
First Last earned 0 total points
ID: 37795730
I wound up republishing the apps which solved the problem, kind of strange.
0
 
LVL 1

Author Closing Comment

by:First Last
ID: 37818629
Solved my own problem
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Know what services you can and cannot, should and should not combine on your server.
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now