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link converts to another page

Posted on 2012-03-30
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Last Modified: 2013-11-19
My client wants to include a link on his website to a partner company's website.  Their is a specific link he wants included which is:

http://my.standardprocess.com/display/displayFile.aspx?docid=2070&filename=/Public/Lit/Miscellaneous/dailyrecordoffoodintakeL1400.pdf

Yet, when I put this link on his website and you click on it, you are directed to their home page.  Do you think Standard Process has some form of redirect on it?

Here is my client's site.  
http://francischiroclinic.com/patient.html

The problem link is within the "Diet and Nutrition" section called "print chart".  Yeah, I know this site needs a redesign.  The really weird thing is that sometimes the link works, other times it goes to the home page.  Any help would be appreciated.
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Question by:nsitedesigns
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6 Comments
 
LVL 13

Expert Comment

by:Hugh McCurdy
ID: 37788199
This is odd.  First time I clicked on their link, it took me to their home page.  2nd, 3rd, 4th and 5th time brougth up the PDF.

Perhaps they fixed whatever the problem was (on their end), between my 1st and 2nd attempts.
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Expert Comment

by:Hugh McCurdy
ID: 37788217
I just went to your site and the link it working as well.

To answer your question, I'm confident that they have a 404 handler that loads the main page when the requested page doesn't exist.  If you go to their site and then edit the URL in the location bar to a page that doesn't exist, you end up at their home page.

I'm confident that they put they just uploaded the PDF file as I was testing.
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jtwcs earned 500 total points
ID: 37788238
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LVL 53

Expert Comment

by:COBOLdinosaur
ID: 37788259
They are doing some internal routing.  without seeing there code it is not possible to determine how the server decides what to do, though I suspect it may be about how long the load takes.  The fact that it sometimes works probably means there is enough cached components to load within whatever time limit is in use.

You won't solve the problem without the involvement of the remote site folks, they control the keys to this problem.

Cd&
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Assisted Solution

by:jtwcs
jtwcs earned 500 total points
ID: 37788271
The redirect is probably because of the reference to my.standardprocess.com.  That must be used for logged in users.  Changing it to www.standardprocess.com, will open the pdf directly, bypassing the internal routing. Tested with FF and Chrome.
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Author Closing Comment

by:nsitedesigns
ID: 37788444
Thanks all
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