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Out of Office Replies not working for Outlook 2010 users

Posted on 2012-03-30
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Last Modified: 2012-07-03
07 vs 10We're in the process of upgrading from Office 2007 to Office 2010. One thing that's been a problem is that the Outlook 2010 folks' OOF seems to be screwed up. When people still on 07 send emails to people that have 10, they get their OOF even though it's off. When people on 10 are sending to others on 10, they don't get a reply. Their status in 10 doesn't come across as being out of office, but when people that are on 07 have their OOF on, the behavior is what you would think should happen. Without giving too much info away the 1st recipient is on 07 and displays correctly (highlighted) and pops up at the top while the 2nd person does nothing.
 


I checked all the autodiscover settings and everything else. The only differences in policy is that we decided to use cached exchange mode for 2010.
 
Thanks in advance.
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Question by:nnbit
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Expert Comment

by:Casey Herman
ID: 37787896
Check to see if the exchange System attendant on the 2010 Mailbox Database servers has stopped.



Casey
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Expert Comment

by:Anuroopsundd
ID: 37787916
what is the version of Exchange?

"Clients" section shows that Outlook 2010 is not supported with Exch 2007 SP1, you need to be at least on SP2.

http://technet.microsoft.com/en-us/library/ff728623.aspx
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Author Comment

by:nnbit
ID: 37787955
I checked all services and they're all started. I will restart for s&gs.

Exchange is 2010 SP2
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Expert Comment

by:Casey Herman
ID: 37787984
What is the topology of the server farm.  Is it a DAG ?

Casey
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Accepted Solution

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nnbit earned 0 total points
ID: 37787994
It is. I did notice that the databases switched over to the other server, not sure why this happens as frequent as it does, anyway, the Mailbox Assistants service was not started and I restarted System Attedant. I believe OOF polls every 15 minutes so I will check it in a bit. Still unsure of why 07 users are fine and 10 users are not.
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Author Comment

by:nnbit
ID: 37787997
Other info: 3 member dag, 2 cas array using WNLB.
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Author Comment

by:nnbit
ID: 37788137
The Mailbox Assistants service seems to be the answer. Obvioulsy it handles Outlook 2010 differently than 2007.

Thanks for the help.
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Expert Comment

by:Casey Herman
ID: 37801124
Not a problem.. We had that same problem and it was a 6 hour phone call to the creator of exchange..   :)


Casey
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Expert Comment

by:Casey Herman
ID: 37801131
BTW It only matters on the DB servers from what I can tell.


Casey
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Author Closing Comment

by:nnbit
ID: 37877351
What I did resolved the problem. The other comments did not resolve the problem and this will help for others who might encounter the problem.
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