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Out of office assistant not working for users outside of the domain

Posted on 2012-03-30
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Last Modified: 2013-02-28
Hey team I have an issue that has been haunting me. I got the out of office assistant to work internally for domain users. However we have a few users that are not on the domain. They use outlook on a local profile. How can I get out of office working for those users? when they attempt to access it they get a error message "server not available" When I run the autodiscovery test it fails. Do we need to purchase an additional Cert apart from our OWA cert? Is there a way to make this work?
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Question by:nateam
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LVL 8

Expert Comment

by:Elmar Koschka
ID: 37788561
Please give me the errors from https://www.testexchangeconnectivity.com. The users can use Out of Office... Via Outlook Web App...
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Author Comment

by:nateam
ID: 37788644
It is available through OWA however I would like it working through the client if possible

      Exchange Web Services synchronization, notification, availability, and Automatic Replies (OOF).
       Not all of the tests of Exchange Web Services tasks completed.
       
      Test Steps
       
      ExRCA is attempting to test Autodiscover for XXXX@XXXX.org.
       Testing Autodiscover failed.
       
      Test Steps
       
      Attempting each method of contacting the Autodiscover service.
       The Autodiscover service couldn't be contacted successfully by any method.
       
      Test Steps
       
      Attempting to test potential Autodiscover URL https://XXXX/AutoDiscover/AutoDiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Test Steps
       
      Attempting to resolve the host name XXXX.org in DNS.
       The host name resolved successfully.
       
      Additional Details
       IP addresses returned: 64.39.XX.XX
      Testing TCP port 443 on host XXXX.org to ensure it's listening and open.
       The port was opened successfully.
      Testing the SSL certificate to make sure it's valid.
       The SSL certificate failed one or more certificate validation checks.
       
      Test Steps
       
      ExRCA is attempting to obtain the SSL certificate from remote server XXXX.org on port 443.
       ExRCA wasn't able to obtain the remote SSL certificate.
       
      Additional Details
       The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
      Attempting to test potential Autodiscover URL https://autodiscover.XXXX.org/AutoDiscover/AutoDiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.XXXX.org in DNS.
       The host name couldn't be resolved.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Host autodiscover.XXXX.org couldn't be resolved in DNS InfoDomainNonexistent.
      Attempting to contact the Autodiscover service using the HTTP redirect method.
       The attempt to contact Autodiscover using the HTTP Redirect method failed.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.XXXX.org in DNS.
       The host name couldn't be resolved.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Host autodiscover.XXXX.org couldn't be resolved in DNS InfoDomainNonexistent.
      Attempting to contact the Autodiscover service using the DNS SRV redirect method.
       ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
       
      Test Steps
       
      Attempting to locate SRV record _autodiscover._tcp.XXXX.org in DNS.
       The Autodiscover SRV record wasn't found in DNS.
        Tell me more about this issue and how to resolve it
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LVL 8

Accepted Solution

by:
Elmar Koschka earned 2000 total points
ID: 37788679
You Problem is the Autodiscover. Please look at http://technet.microsoft.com/en-us/library/bb201695.aspx . Then you schould deploy a valid certificate.
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