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windows phone 7 will not sync with exchange 2010

Posted on 2012-03-30
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Last Modified: 2014-11-12
I recently migrated/upgraded my exchange 2007 server to exchange 2010.  The exchange 2007 server has been removed and everything is ok, but...  All of our mobile phones are syncing except the two Windows Phone 7 devices in the company.  I bought and installed a new certificate for the new server from Verisign.  We have SSL turned on and the Andriods & iPhones work fine, but the Windows Phone 7s give an 80072f06 certificate error.  I have found several articles and most refer to domian admins which neither of the users are.  I would appreciate any ideas on this.

Don
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Question by:dongcamp100
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6 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 37789244
Please reboot the Windows 7 phones and try again.
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LVL 8

Expert Comment

by:Amit Khilnaney
ID: 37790066
login to webmail, save the certificate by clicking the padlock ssl secure symbol to local HDD, then email (may be via gmail) those certificates to your phone. Open the email and click on cetificates attachment, it will install the certificates on phone and you will be able to configure your exchange a/c then, tried and tested it works
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Author Comment

by:dongcamp100
ID: 37795651
#AmitKhilnaney  I do not see how to save the certificate?  I can look at all the details, but I don't see a way to save it.  (IE9)  The copy to file option is greyed out under details.
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Author Comment

by:dongcamp100
ID: 37811393
Update-  I ran the remote connectivity analyzer and got this output:
 
ExRCA is testing Exchange ActiveSync.

The Exchange ActiveSync test failed.
 
Test Steps
 
Attempting to resolve the host name mail.lassiter-ware.com in DNS.
 
The host name resolved successfully.
 
Additional Details
 
IP addresses returned: 64.45.230.100
 
Testing TCP port 443 on host mail.lassiter-ware.com to ensure it's listening and open.
 
The port was opened successfully.
 
Testing the SSL certificate to make sure it's valid.
 
The SSL certificate failed one or more certificate validation checks.
 
Test Steps
 
ExRCA is attempting to obtain the SSL certificate from remote server mail.lassiter-ware.com on port 443.
 
ExRCA successfully obtained the remote SSL certificate.
 
Additional Details
 
Remote Certificate Subject: CN=mail.lassiter-ware.com, OU=Terms of use at www.verisign.com/rpa (c)05, OU=IT, O=LASSITER-WARE INC, L=LEESBURG, S=FLORIDA, C=US, Issuer: CN=VeriSign Class 3 Secure Server CA - G3, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US.
 
Validating the certificate name.
 
The certificate name was validated successfully.
 
Additional Details
 
Host name mail.lassiter-ware.com was found in the Certificate Subject Common name.
 
Validating certificate trust for Windows Mobile devices.
 
Certificate trust validation failed.
 
Test Steps
 
ExRCA is attempting to build certificate chains for certificate CN=mail.lassiter-ware.com, OU=Terms of use at www.verisign.com/rpa (c)05, OU=IT, O=LASSITER-WARE INC, L=LEESBURG, S=FLORIDA, C=US.
 
One or more certificate chains were constructed successfully.
 
Additional Details
 
A total of 1 chains were built. The highest quality chain ends in root certificate CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US.
 
Analyzing the certificate chains for compatability problems with Windows Phone devices.
 
Potential compatibility problems were identified with some versions of Windows Phone.
 
 Tell me more about this issue and how to resolve it
 
Additional Details
 
The certificate is not trusted on any version of Windows Phone device. Root = CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US
 

I tried manually installing the certificate on the phone, but I get the same error.  This is a brand new certificate from Verisign.  How can it not be trusted on Windows Phones?  Even after I maually installed the cert on the phone, it didn't work?  Where do I go from here?
 

Thanks!
 
Don
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Accepted Solution

by:
dongcamp100 earned 0 total points
ID: 37833343
Worked with Verisign and had to install new intermediate certificate for backward compatibility as Windows Phones do not yet support Verisign G5 certificates.  Verisgn knowledgebase article SO8227.
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Author Closing Comment

by:dongcamp100
ID: 37850327
Fixed it by working with Verisign
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