Solved

DNS Fails When Connected to SSTP VPN

Posted on 2012-03-30
12
3,041 Views
Last Modified: 2012-04-08
Experts,

I am running into an issue that has cost some significant time - your help is appreciated. We're currently running an SSTP VPN connection hosted on a 2008 R2 RRAS server. A few weeks ago, at random, DNS lookups stopped working for those connected to the VPN (giving the user the impression that connecting to the VPN completely disables their network connection).

Here's the facts:

1. Users can connect to the VPN fine; once they do, they're able to ping any device on the protected network.

2. ANY DNS lookup fails when they are connected to the VPN.

3. Using NSLookup to test DNS while connected to the VPN shows their existing (public) DNS server works. Manually changing the DNS setting to a local DNS server on the protected network also works.

4. Broadcast name resolution is enabled on the RRAS server:

SSTP VPN Settings
5. Wireshark captures from the client while connected show the client attempting to broadcast for name resolution. Note: the subnet I am assigning for the SSTP VPN is 10.223.0.50-69. This client has the IP address 10.223.0.53 on the SSTP VPN, 10.223.99.100 on the LAN:

Wireshark
I'm not too sure where to go from here. Thanks so much for your help!
0
Comment
Question by:jmichaelpalermo4
  • 5
  • 3
  • 2
  • +2
12 Comments
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 37789891
Hi,


DNS settings in Microsoft DNS inherited from the VPN Server. As a rule of thumb if VPN Server con not resolve names then clients also cannot resolve. So you'd better check your VPN server first. Make sure that your VPN server could resolve names. Also you might like to check the routing and make sure that you're routing the traffic for the DNS segment traffic to the VPN interface and not the internet (through Default Gateway)

Cheers,
K.
0
 
LVL 23

Expert Comment

by:Dirk Kotte
ID: 37790206
"Broadcast name resolution" will use NetBiosNameService.
This only works for the netbios-names of local clients/servers and i think this is not gogle.com :-).
Are wins active within your LAN ?  then you should push the server-address with the connection.
If your VPN-connected clients use their own (the public) DNS server they can't found your internal servers.
Then you have to push your internal DNS-Server with the connection.
Can the client ping the DNS (and WINS) servers? (know they the route to the VPN-Client Subnet?)
0
 
LVL 2

Expert Comment

by:robdl
ID: 37790786
Under the TCP/IP4 properties of the VPN connection, you can specify DNS servers.
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 
LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 37791783
You can use CMAK to create a fully customized  VPN client and specify the DNS servers there.
0
 
LVL 3

Author Comment

by:jmichaelpalermo4
ID: 37795841
Thanks for the advice all -

In testing, if I statically set the DNS server on the VPN Client, the client works okay. However, my main concern is that this was working fine before...I'm not sure why it stopped working.

KeremE - The server terminating the VPN connection is able to resolve DNS entries correctly

Dkotte - I'm not able to resolve names on the local LAN or the Internet. The client is able to ping all devices by IP address (including DNS servers) while connected to the VPN.

Robdl / Sulimanw - Hard coding the DNS server on the SSTP VPN client properties would be an alternative if I'm able to figure out a way to do it via GPO (there are many laptops in our organization). Can you advise on this?

Thanks all!
0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 37795942
It seems that your firewall does not push DNS addresses with VPN connection. Since they are available via IP but not FQDN it seenms that eithr the DNS name pushed by the VPN is incorrect or it does not push at all ..

Can you launch CMD after you've logged in to VPN and run ipconfig /all to make sure that your DNS settings are properly pushed from the VPN Server.
0
 
LVL 2

Expert Comment

by:robdl
ID: 37796799
You might lso try adding a persistent 'route add' command on the RRAS server for each subnet.
0
 
LVL 3

Author Comment

by:jmichaelpalermo4
ID: 37796946
Here's the output of ipconfig /all while on the VPN:

SSTP
There's definitely no DNS assigned - why is that not coming over? RRAS only allows me to set up a local pool of addresses - I used a pool from within my central site subnet.
0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 37797052
There's definitely no DNS assigned - why is that not coming over? RRAS only allows me to set up a local pool of addresses - I used a pool from within my central site subnet.

Yeah but also there are options in which you can add some resources such as DNS... Since NetBIOS is enabled it is trying to query the DNS request iver NetBIOS.. So if you add an option for DNS it would push them too.
0
 
LVL 3

Author Comment

by:jmichaelpalermo4
ID: 37797118
Where do I add an option for DNS? All I've got is the local pool IP range:

SSTP Config
0
 
LVL 3

Accepted Solution

by:
jmichaelpalermo4 earned 0 total points
ID: 37800779
Problem resolved! While Googling, I found this post:

http://social.technet.microsoft.com/Forums/en-IE/winserverNIS/thread/67200f1d-6d81-4363-8bb5-ee22df538f22

This led me to inspect the NICs on my SSTP VPN server. About three weeks ago, a new NIC had been added that connected to a completely unrelated network (not used by the SSTP VPN at all). For some reason, the RRAS service decided to use the DNS settings of this NIC for the clients (there were no DNS servers assigned). On a whim, I decided to assign a DNS server to the NIC and voila, clients are now able to resolve DNS while connected to the SSTP VPN.

Thanks for your thoughts on this guys.
0
 
LVL 3

Author Closing Comment

by:jmichaelpalermo4
ID: 37820827
I resolved this myself.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is an article about my experiences with remote access to my clients (so that I may serve them) and eventually to my home office system via Radmin Remote Control. I have been using remote access for over 10 years and have been improving my metho…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question