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Terminal server printing blank pages to pdf or printer.

Posted on 2012-03-30
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Last Modified: 2012-04-10
We are moving to a terminal server environment and having some printing issues. Most of the time web pages and pdf files will print blank or only a header/footer. If we click the Convert button in the internet explorer toolbar then it saves correctly but this workaround doesn't work for every site. Where should I Start?

Windows 7 clients connecting to Server 2008 R2 TS cluster at a datacenter over VPN.
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Question by:jpmortgage
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I solved it. Here is the solution I found:

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Some users may experience issues while trying to print web pages using Internet Explorer 7, Internet Explorer 8 and Internet Explorer 9 on Windows Vista and Windows 7. Rather than producing the web pages content in the print out, all that shows is the path to the temporary Internet file containing the content to be printed:
 
file://c:\Users\%username%\AppData\Temp\Low\xxxxxxx.htm
 
This appears to be a complication with Internet Explorer’s Protected Mode (see http://msdn.microsoft.com/en-us/library/bb250462%28VS.85%29.aspx). Even though the user has full permissions to modify the files and folders in the Temp directory, the Protected Mode prevents the “Low” directory from being created. You can fix the problem by running the following commands at the command prompt (cmd.exe):
 •mkdir %userprofile%\AppData\Local\Temp\Low
 •icacls %userprofile%\AppData\Local\Temp\Low /setintegritylevel low
 
Restart Internet Explorer and you should now be able to print successfully.
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