Symantec Backup Exec 2010 persistently fails MS Exchange backup

My incremental backup of Exchange persistently fails with the following error:

Job ended: Friday, March 30, 2012 at 7:19:03 PM
Completed status: Failed
Final error: 0xe000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.
Final error category: Resource Errors

The agent is installed (have re-installed several times) and if I do a full backup that never fails, and the first incremental backup after the full works. All BE updates/hotfixes applied, working well at another site without this issue on the same architecture.

Help please.
Thanks in advance
chudless69Asked:
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SirjacksinurboxCommented:
Have you tried fix yet?
Symantec Solution

I had the same problem at my internship when we first installed backup exec, and that article sorted me out.
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SirjacksinurboxCommented:
I'm sorry, it seems that I had referenced two Symantec TechNotes articles, but I don't remember which one. Here is the other one: The other article...


Once again, sorry for the confusion.
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chudless69Author Commented:
Thanks for the response. I have just tried the suggestion of choosing the active copy option and it seems to have worked, which is great. I'm not sure what the implications are of this, as it does say that if the active copy is missing the job fails so I'll research that part to ensure I fully understand any implications.
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SirjacksinurboxCommented:
Thank you for accepting my answer. Glad I could help.
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