Solved

HP printer problems

Posted on 2012-03-31
6
319 Views
Last Modified: 2012-04-11
Hi

I have a HP Color Laserjet CM2320nf MFP and it only turns on for a brief moment and then pink screen of death appears on the lcd front panel.

I have upluged everything but no change

Any ideas - been to the hp site and no good.

Warrenty ran out last month

Thanks
0
Comment
Question by:TrenchControl
6 Comments
 
LVL 8

Expert Comment

by:Elmar-H
ID: 37790713
Hello,
Please make a firmware upgrade aviable of the hp support webside.

I hope it helps ?!
0
 

Author Comment

by:TrenchControl
ID: 37790721
How can i do an upgrade when the machine wont stay up ?
0
 
LVL 8

Expert Comment

by:Elmar-H
ID: 37790727
I think the upgrade go to boot up process. Have you tested it?!
0
Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 37794384
Sounds like the LCD/firmware is Damaged.
Could even be a board issue if the office recently had a brownout or power surge.

If the warranty only just ran out last month, you can still call HP and get paid support.
Through this support they may be able to supply you with repair parts

Of course though, you would need to weigh up the costs.
If the machine is 2-3 years old, recently come out of Warranty, how long is a repair going to last?
Might get you and extra 31 days, or even 3 years until something else goes wrong.
Is the cost of the repair worth it?

If the machine is less than $1000, which would/could have been depreciated by the business, over the last few years......

Best solution would just be to buy new
0
 
LVL 10

Expert Comment

by:David_Ingledew
ID: 37795016
I'd go with the need for a call out, maybe put the device back into support then after 2 weeks log the call.
0
 

Author Closing Comment

by:TrenchControl
ID: 37831625
Thanks
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now