Solved

HP printer problems

Posted on 2012-03-31
6
327 Views
Last Modified: 2012-04-11
Hi

I have a HP Color Laserjet CM2320nf MFP and it only turns on for a brief moment and then pink screen of death appears on the lcd front panel.

I have upluged everything but no change

Any ideas - been to the hp site and no good.

Warrenty ran out last month

Thanks
0
Comment
Question by:TrenchControl
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 8

Expert Comment

by:Elmar-H
ID: 37790713
Hello,
Please make a firmware upgrade aviable of the hp support webside.

I hope it helps ?!
0
 

Author Comment

by:TrenchControl
ID: 37790721
How can i do an upgrade when the machine wont stay up ?
0
 
LVL 8

Expert Comment

by:Elmar-H
ID: 37790727
I think the upgrade go to boot up process. Have you tested it?!
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 37794384
Sounds like the LCD/firmware is Damaged.
Could even be a board issue if the office recently had a brownout or power surge.

If the warranty only just ran out last month, you can still call HP and get paid support.
Through this support they may be able to supply you with repair parts

Of course though, you would need to weigh up the costs.
If the machine is 2-3 years old, recently come out of Warranty, how long is a repair going to last?
Might get you and extra 31 days, or even 3 years until something else goes wrong.
Is the cost of the repair worth it?

If the machine is less than $1000, which would/could have been depreciated by the business, over the last few years......

Best solution would just be to buy new
0
 
LVL 10

Expert Comment

by:David_Ingledew
ID: 37795016
I'd go with the need for a call out, maybe put the device back into support then after 2 weeks log the call.
0
 

Author Closing Comment

by:TrenchControl
ID: 37831625
Thanks
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question