Solved

Windows Live Mail not delivering images

Posted on 2012-03-31
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Last Modified: 2012-04-05
I send email from Outlook via Office 365 hosted exchange to my wife who uses Live Mail. If there are embedded pictures they do not display. Instead she gets placeholders like "[cid:XXXXX@XXXXXX.XXX]".

The email also shows a paperclip - but there is no evidence of an attachment which can be accessed. This problem started some months ago. Before that I would send emails the same way and she got them successfully. The problem may have started when we updated her Live Essentials.

The same emails are received correctly by other recipients.

I have (of course) checked all the security and other settings for Live Mail and reinstalled the whole Live Essentials package.

She does receive emails with embedded pictures from others and they work correctly. So, it seems to be something to do with the combination of Exchange from Office 365 sending to Live Mail. Also, it worked last year, so it seems to be something to do with the latest release of Live Essentials.
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Question by:keithrmanning
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Expert Comment

by:jcimarron
ID: 37791347
keithrmanning--
If you are forwarding email (instead of sending New Messages) with embedded images, first Save the image and send as attachment.

In WLM has she set "Read All Messages in Plain Text" in the File|Options|Email|Read tab?
In WLM has she set "Block Images..." on the File|Options|Safety|Security tab?
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Author Comment

by:keithrmanning
ID: 37791417
@jcimarron
It happens on forwarded and new messages.

I had checked the settings you mention (and others) and they were not the problem.
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Accepted Solution

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keithrmanning earned 0 total points
ID: 37791419
The problem appears to be solved.

I think this is due to adding the sending domain to the safe senders list.
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Author Closing Comment

by:keithrmanning
ID: 37810102
I messed with more settings and combinations. The problem went away - I think because of adding the sending domain to a safe senders list.
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