Solved

Windows Live Mail not delivering images

Posted on 2012-03-31
4
759 Views
Last Modified: 2012-04-05
I send email from Outlook via Office 365 hosted exchange to my wife who uses Live Mail. If there are embedded pictures they do not display. Instead she gets placeholders like "[cid:XXXXX@XXXXXX.XXX]".

The email also shows a paperclip - but there is no evidence of an attachment which can be accessed. This problem started some months ago. Before that I would send emails the same way and she got them successfully. The problem may have started when we updated her Live Essentials.

The same emails are received correctly by other recipients.

I have (of course) checked all the security and other settings for Live Mail and reinstalled the whole Live Essentials package.

She does receive emails with embedded pictures from others and they work correctly. So, it seems to be something to do with the combination of Exchange from Office 365 sending to Live Mail. Also, it worked last year, so it seems to be something to do with the latest release of Live Essentials.
0
Comment
Question by:keithrmanning
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 37791347
keithrmanning--
If you are forwarding email (instead of sending New Messages) with embedded images, first Save the image and send as attachment.

In WLM has she set "Read All Messages in Plain Text" in the File|Options|Email|Read tab?
In WLM has she set "Block Images..." on the File|Options|Safety|Security tab?
0
 

Author Comment

by:keithrmanning
ID: 37791417
@jcimarron
It happens on forwarded and new messages.

I had checked the settings you mention (and others) and they were not the problem.
0
 

Accepted Solution

by:
keithrmanning earned 0 total points
ID: 37791419
The problem appears to be solved.

I think this is due to adding the sending domain to the safe senders list.
0
 

Author Closing Comment

by:keithrmanning
ID: 37810102
I messed with more settings and combinations. The problem went away - I think because of adding the sending domain to a safe senders list.
0

Featured Post

Business Impact of IT Communications

What are the business impacts of how well businesses communicate during an IT incident? Targeting, speed, and transparency all matter. Find out more in this infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Outlook.com, live.com spam problem 4 61
GPO not applied 4 92
Windows Live Mail Error 7 29
Anyone have windows live mail installer? 20 104
This article covers how to install the Microsoft Windows Operating System (OS). What is covered in this article:  > Different Versions and Editions of the Windows OS  > Upgrading versus Fresh Installation of the OS           - Steps to take pr…
Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question