Hi everyone. I have searched all over the web and EE and cannot seem to solve this issue. My brother has small children and I believe while playing their online games they may have mistakenly downloaded malware/viruses. I have run multiple software's to try and eliminate the issue and have made progress, but now there are a few issues I can't seem to find a solution to.
First of all, when I click on the start button, only the titles appear such as "all programs, computer, etc" there are no shortcuts to programs like there usually is. secondly, when I open IE or Firefox and do an initial search I get search results based on my search. When I click a link within the search results I can see the URL change to that result, but then it immediately changes to a random website and redirects me. I have run combofix, malwarebytes, hijackthis, and CCleaner but to no success. They all found malware and trojans but did not cure the redirect issue. I ran each of them in safe mode as well as normal startup.
I have attached the hijackthis log and also have the malwarebytes log can be posted if necessary. I can also provide any additional information about the PC you might need.
If anyone has any suggestions as to what other steps I can take to eliminate this issue I would greatly appreciate it. I really don't want to re-format the PC due to the amount of documents and programs installed already. Thank you for the input and your time.
the PC is running Win 7 64 bit.