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Unable To Open Mail In Outlook 2007

Posted on 2012-03-31
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Last Modified: 2012-04-10
I have Office 2007 and recently upgraded to the trial version of Office 2010.  I did not like it, uninstalled it and reinstalled Office 2007.  When I attempted to open the PSTs that I had been using, I received an error message stating that their may be a problem with my mail profile which had been created using a newer version of Outlook.  If so, I should add a new one using the Control Panel, which I eventually did and deleted the old one.  I believe that everything seemed to be working until I added several contact directories to my Outlook Address Book.  At that point, every time I tried to open or preview an email in any of the PSTs, Outlook would crash and restart the first time and then simply crash the second time.  Oddly enough, I am able to see the texts of the mails by Replying to them.  I cannot access any of my thousands and thousands of archived and categorized emails.    I've run the Inbox Repair Tool many times and it has no effect.  Can someone tell me how to fix this?

Thanks,

Peter023
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Question by:Peter044
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Expert Comment

by:chcw
ID: 37793486
Is the Inbox Repair Tool(scanpst) associated with the Outlook 2007 or Outlook 2010? I suggest you to make a backupo of your original PST file and then use the Outlook 2007 version's Inbox Repair Tool, that will lead your PST file workable for Outlook 2007.

Or you may post your error messages or log texts of scanpst here so that I can diagnose the problem for you.
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Author Comment

by:Peter044
ID: 37799587
Hi,

Thanks for your help.   I have now run the correct version of SCANPST on all four files and the problem persists.  The first (generic) message says that Windows has stopped working and then in its place pops up this message:  "A problem caused the program to stop working properly.  Windows will close the program and notify you if a solution is available."  Then I never hear anything from MS.  I don't know of any log files that are created.  The SCANPST notifies me with a successful completion each time.

Peter
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Expert Comment

by:chcw
ID: 37801834
I normally think that the version difference between Outlook 2007 and 2010 is not very large for PST files. So your situation is a little strange.

If scanpst does not work, then you may refer to third-party tools that claims to be able to fix corrupt PST files or pST Files with problems, below is a list of them:

http://www.datanumen.com/aor/compare.htm

Most of them provide a free demo so that you can try before you buy.
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Author Comment

by:Peter044
ID: 37803636
I think it is strange as well.  I would stress that the problem did not occur until I added 5 contact directories to the address book.

I'll have a look at the link you recommended.

Thanks,

Peter
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Author Comment

by:Peter044
ID: 37804148
Hi Again,

No luck there. I downloaded the program and ran the demo.  It said that it fixed 3 of the 4 PSTs (it kept coming up with a sharing violation on the other one), but the same thing happened.  The demo program by the way replaces all the text in the emails with an add, so you have to buy the full version and the full version costs $264.

Thanks for trying,

Peter
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Expert Comment

by:chcw
ID: 37810374
YOu need to make sure all applications access the PST file is closed, including Outlook and scanpst. Sometimes you need to restart your computer to make sure this.
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Accepted Solution

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Peter044 earned 0 total points
ID: 37814729
The problem has gone away by my updating Outlook with Windows Update. I never figured out what caused it, but am not going to question it.

Thanks for your help,

Peter
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Author Closing Comment

by:Peter044
ID: 37826826
Never fixed the problem, but it went away.
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Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

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