The iphone icon is not being shown in Windows Explorer.

I usually see the iphone icon when I plug my phone to the PC and open windows explorer.  Now I don't.

I do however see the phone from itune.

Anyone knows the fix for this?

Thanks.
nav2567Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I see it there in my Windows Explorer (iPhone 4S OS V5.1). Look in Devices and Printers and see if it exists as a USB device - it should. Right click and try the troubleshooting menu. Also try uninstalling it, restarting and then see if it re-discovers the iPhone.

If it is not there in Devices and Printers, try adding a USB device to see if re-disovers. Also try a different USB port on the computer.

.... Thinkpads_User
0
nav2567Author Commented:
I see the device in device manager.  Still, I do not see it being shown as a drive from Windows Explorer.  

It was there before.  For some reason, it is missing : (
0
JohnBusiness Consultant (Owner)Commented:
I was asking earlier if you saw the iPhone in Devices and Printers (which is different than Device Manager).

(a) If you remove the device in Device Manager and restart, it should re-discover. That may re-enable it.

(b) Try running System File Checker. In an admin prompt, run SFC /SCANNOW and allow to complete. Restart. Run SFC again if errors occur that are not corrected.

... Thinkpads_User
0
Cloud Class® Course: MCSA MCSE Windows Server 2012

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

JohnBusiness Consultant (Owner)Commented:
nav2567  -  Any luck with my suggestions?   ... Thinkpads_User
0
nav2567Author Commented:
Let me try that later.  I will keep you posted.  Thanks.
0
nav2567Author Commented:
0
nav2567Author Commented:
No good.  I have removed the apple mobile device and re-added.  Same story.  The Windows  Explorer is not showing iPhone storage.
0
JohnBusiness Consultant (Owner)Commented:
So if removing the device (to force re-find it), using a different USB port, and System File Checker all failed to work, there may have been something go wrong with your operating system.

"Libraries and Organize" in the picture you posted suggest this is a Windows 7 machine. Assuming that to be the case and assuming you have the Windows 7 DVD, you can backup your machine and try a repair install. That would be the next step.

You might take the iPhone to a different computer and plug it in. Do not let it synchronize anything, but just see if it shows up in Windows Explorer on the different computer. It could be an iPhone issue (but I don't think that is likely).

.... Thinkpads_User
0
nav2567Author Commented:
I am able to see it from Windows Explorer now.  However, I cannot copy any picture to it from my WIN7 PC..  Any idea?

Can I import picture to my iphone from iTune 10?
0
JohnBusiness Consultant (Owner)Commented:
If you go into the Sync section of iTunes (connect up your iPhone), there is a spot for Music and also I think for pictures and video. So yes, you should be able to do that.
   ... Thinkpads_User
0
nav2567Author Commented:
I only see sync movies and musics.  There is no picture sync option in itune.
0
JohnBusiness Consultant (Owner)Commented:
I see it in my iTunes. See below:

iTunes-Photo-Sync

iTunes is now at V10.6 (fairly recent). Perhaps uninstall iTunes completely, download a fresh copy, restart and install it again.  Perhaps that will fix your issue.

... Thinkpads_User
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
nav2567  -  Any luck with iTunes?   ... Thinkpads_User
0
nav2567Author Commented:
The answer arrived a little late after I found the solution myself.  But that's okay.

Thanks for your help.
0
JohnBusiness Consultant (Owner)Commented:
Thank you. I was pleased to assist and glad you got it sorted out.
... Thinkpads_User
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iPhone

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.