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The iphone icon is not being shown in Windows Explorer.

Posted on 2012-04-01
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Last Modified: 2012-04-03
I usually see the iphone icon when I plug my phone to the PC and open windows explorer.  Now I don't.

I do however see the phone from itune.

Anyone knows the fix for this?

Thanks.
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Question by:nav2567
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Expert Comment

by:John Hurst
ID: 37793647
I see it there in my Windows Explorer (iPhone 4S OS V5.1). Look in Devices and Printers and see if it exists as a USB device - it should. Right click and try the troubleshooting menu. Also try uninstalling it, restarting and then see if it re-discovers the iPhone.

If it is not there in Devices and Printers, try adding a USB device to see if re-disovers. Also try a different USB port on the computer.

.... Thinkpads_User
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Author Comment

by:nav2567
ID: 37793735
I see the device in device manager.  Still, I do not see it being shown as a drive from Windows Explorer.  

It was there before.  For some reason, it is missing : (
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Expert Comment

by:John Hurst
ID: 37793750
I was asking earlier if you saw the iPhone in Devices and Printers (which is different than Device Manager).

(a) If you remove the device in Device Manager and restart, it should re-discover. That may re-enable it.

(b) Try running System File Checker. In an admin prompt, run SFC /SCANNOW and allow to complete. Restart. Run SFC again if errors occur that are not corrected.

... Thinkpads_User
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Expert Comment

by:John Hurst
ID: 37793974
nav2567  -  Any luck with my suggestions?   ... Thinkpads_User
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Author Comment

by:nav2567
ID: 37794120
Let me try that later.  I will keep you posted.  Thanks.
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Author Comment

by:nav2567
ID: 37794269
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Author Comment

by:nav2567
ID: 37794271
No good.  I have removed the apple mobile device and re-added.  Same story.  The Windows  Explorer is not showing iPhone storage.
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Expert Comment

by:John Hurst
ID: 37794282
So if removing the device (to force re-find it), using a different USB port, and System File Checker all failed to work, there may have been something go wrong with your operating system.

"Libraries and Organize" in the picture you posted suggest this is a Windows 7 machine. Assuming that to be the case and assuming you have the Windows 7 DVD, you can backup your machine and try a repair install. That would be the next step.

You might take the iPhone to a different computer and plug it in. Do not let it synchronize anything, but just see if it shows up in Windows Explorer on the different computer. It could be an iPhone issue (but I don't think that is likely).

.... Thinkpads_User
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Author Comment

by:nav2567
ID: 37794299
I am able to see it from Windows Explorer now.  However, I cannot copy any picture to it from my WIN7 PC..  Any idea?

Can I import picture to my iphone from iTune 10?
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Expert Comment

by:John Hurst
ID: 37795433
If you go into the Sync section of iTunes (connect up your iPhone), there is a spot for Music and also I think for pictures and video. So yes, you should be able to do that.
   ... Thinkpads_User
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Author Comment

by:nav2567
ID: 37796117
I only see sync movies and musics.  There is no picture sync option in itune.
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Accepted Solution

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John Hurst earned 500 total points
ID: 37796207
I see it in my iTunes. See below:

iTunes-Photo-Sync

iTunes is now at V10.6 (fairly recent). Perhaps uninstall iTunes completely, download a fresh copy, restart and install it again.  Perhaps that will fix your issue.

... Thinkpads_User
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Expert Comment

by:John Hurst
ID: 37799196
nav2567  -  Any luck with iTunes?   ... Thinkpads_User
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Author Closing Comment

by:nav2567
ID: 37804346
The answer arrived a little late after I found the solution myself.  But that's okay.

Thanks for your help.
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Expert Comment

by:John Hurst
ID: 37804367
Thank you. I was pleased to assist and glad you got it sorted out.
... Thinkpads_User
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