Solved

Windows XP Home - NOD32 A/V & Automatic Updates not starting up

Posted on 2012-04-01
7
392 Views
Last Modified: 2012-08-13
Gentlemen, I ahve encountered this issue before, but the resolution used then isn't working now.

In short, WinXP Home (SP3) box is booting properly but A/V & Windows update, while appearing on the task bar, are not starting correctly. When I check services, Windows Update & Background Intelligent Transfer aren't there. Tried to reinstall as per these instructions on MS site, not no change (tried Service Pack folder in %windir%, then SP3 CD (not the proprietry one which came with the tower (Compaq) as cust. can't find.

Also tried a program I have used successfully before called dial-a-fix (sounds pretty sus, but works a treat) and it couldn't complete successfully as it has before.

NOD32 & MBAM indepth scans have been run in case there is a bug in the system - nothing found.

I welcome your thoughts!
0
Comment
Question by:Servant-Leggie
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 

Author Comment

by:Servant-Leggie
ID: 37794226
Sorry, link for the MS website is here (forgot to add).
0
 
LVL 7

Assisted Solution

by:mayureshtodankar
mayureshtodankar earned 250 total points
ID: 37794297
Try running GMER tool and find any malware running in background or any unknow services.

http://www.gmer.net/
0
 

Author Comment

by:Servant-Leggie
ID: 37794477
mayureshtodankar, the scan finished and said that files were damaged due to rootkit activity. NOD32 shows a clean bill of health, however, and it should pick up rootkit activity. So, is a repair reinstall the best way forward?
0
Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

 

Author Comment

by:Servant-Leggie
ID: 37794503
...actually, the exact message is...:

"WARNING:

Gmer has found system modification caused by ROOTKIT activity!"
0
 
LVL 30

Accepted Solution

by:
Sudeep Sharma earned 250 total points
ID: 37794842
0
 
LVL 7

Expert Comment

by:mayureshtodankar
ID: 37799063
Yes, Try repairing or reinstalling will be a best option as these modification to system files never detected by any good know Anti Virus. You can also try stopping DNS Client Services and see whether you can start windows update.
0
 

Author Closing Comment

by:Servant-Leggie
ID: 37799080
Thanks guys, Gmer found the issues and TDSSKiller found it and cleared it. Immediately, the service/s could be reinstalled from the ServicePack folder in %windir% and then restarted.

All fixed!
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disclosure: Use this tutorial only when no other options helps to get Windows XP running without any problems and you don't want to format the drive. The back up of the data is the responsible of the user, however there is a description of how t…
Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question