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Windows XP Home - NOD32 A/V & Automatic Updates not starting up

Posted on 2012-04-01
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Last Modified: 2012-08-13
Gentlemen, I ahve encountered this issue before, but the resolution used then isn't working now.

In short, WinXP Home (SP3) box is booting properly but A/V & Windows update, while appearing on the task bar, are not starting correctly. When I check services, Windows Update & Background Intelligent Transfer aren't there. Tried to reinstall as per these instructions on MS site, not no change (tried Service Pack folder in %windir%, then SP3 CD (not the proprietry one which came with the tower (Compaq) as cust. can't find.

Also tried a program I have used successfully before called dial-a-fix (sounds pretty sus, but works a treat) and it couldn't complete successfully as it has before.

NOD32 & MBAM indepth scans have been run in case there is a bug in the system - nothing found.

I welcome your thoughts!
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Question by:Servant-Leggie
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7 Comments
 

Author Comment

by:Servant-Leggie
ID: 37794226
Sorry, link for the MS website is here (forgot to add).
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Assisted Solution

by:mayureshtodankar
mayureshtodankar earned 250 total points
ID: 37794297
Try running GMER tool and find any malware running in background or any unknow services.

http://www.gmer.net/
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Author Comment

by:Servant-Leggie
ID: 37794477
mayureshtodankar, the scan finished and said that files were damaged due to rootkit activity. NOD32 shows a clean bill of health, however, and it should pick up rootkit activity. So, is a repair reinstall the best way forward?
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Author Comment

by:Servant-Leggie
ID: 37794503
...actually, the exact message is...:

"WARNING:

Gmer has found system modification caused by ROOTKIT activity!"
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LVL 29

Accepted Solution

by:
Sudeep Sharma earned 250 total points
ID: 37794842
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LVL 7

Expert Comment

by:mayureshtodankar
ID: 37799063
Yes, Try repairing or reinstalling will be a best option as these modification to system files never detected by any good know Anti Virus. You can also try stopping DNS Client Services and see whether you can start windows update.
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Author Closing Comment

by:Servant-Leggie
ID: 37799080
Thanks guys, Gmer found the issues and TDSSKiller found it and cleared it. Immediately, the service/s could be reinstalled from the ServicePack folder in %windir% and then restarted.

All fixed!
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