asked on

FILE CONVERSION _ STMWORD.DOT apprars when outlook is opened

Any time Word or Outlook is opened the following box(window) opens:

FILE CONVERSION _ STMWORD.DOT

Select the encoding that make your document readable.

_ Windows(default) _ MS-DOS x Other encoding Language selection box
Japanese (Shift - JIS)

then a box with squares below

If Windows is selected and Western European in the language box, it always comes back to the above the next time Outlook ot Word opens.

What do I need to do to stop this from oopening...reinstall office...or update? It is Office X

GrahamSkan

It sounds as if the option 'Confirm File conversion at open' is set. In Word 2007 it is under 'Advanced'.

atf3doc

ASKER

This is Word XP 2002. Where is it in this version.

GrahamSkan

Sorry, I thought it was Word X (an early Mac version).

Look in Tools/Options. Without actually running up my system with a pre-2007 version, I can't say for certain which tab of the Options dialogue it is on. However, the checkbox wording is the same or very similar.

atf3doc

ASKER

I found it..in Word...tools/options/general(tab)...it was unchecked. I checked it, closed and reopened Word. no change. Went back in and unchecked it, closed and reopened Word. No change.

atf3doc

ASKER

Could it be in any other of the Office programs/

ASKER CERTIFIED SOLUTION

GrahamSkan

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atf3doc

ASKER

I was tediously going through the steps, and when I got to Word add ins, I let "Fix-It" take over. It disabled all add ins, and that fixed the problem. Thanks.