Solved

FILE CONVERSION _ STMWORD.DOT apprars when outlook is opened

Posted on 2012-04-02
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Last Modified: 2012-04-11
Any time Word or Outlook is opened the following box(window) opens:

FILE CONVERSION _ STMWORD.DOT

Select the encoding that make your document readable.

_ Windows(default) _ MS-DOS x Other encoding Language selection box
Japanese (Shift - JIS)


then a box with squares below

If Windows is selected and Western European in the language box, it always comes back to the above the next time Outlook ot Word opens.


What do I need to do to stop this from oopening...reinstall office...or update? It is Office X
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Question by:atf3doc
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7 Comments
 
LVL 76

Expert Comment

by:GrahamSkan
ID: 37795382
It sounds as if the option 'Confirm File conversion at open' is set. In Word 2007 it is under 'Advanced'.
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Author Comment

by:atf3doc
ID: 37795881
This is Word XP 2002. Where is it in this version.
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LVL 76

Expert Comment

by:GrahamSkan
ID: 37795920
Sorry, I thought it was Word X (an early Mac version).

Look in Tools/Options. Without actually running up my system with a pre-2007 version, I can't say for certain which tab of the Options dialogue it is on. However, the checkbox wording is the same or very similar.
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Author Comment

by:atf3doc
ID: 37795928
I found it..in Word...tools/options/general(tab)...it was unchecked. I checked it, closed and reopened Word. no change. Went back in and unchecked it, closed and reopened Word. No change.
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Author Comment

by:atf3doc
ID: 37795937
Could it be in any other of the Office programs/
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LVL 76

Accepted Solution

by:
GrahamSkan earned 500 total points
ID: 37795979
Try the steps in this article the order given:

http://support.microsoft.com/default.aspx/kb/921541
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Author Closing Comment

by:atf3doc
ID: 37833425
I was tediously going through the steps, and when I got to Word add ins, I let "Fix-It" take over. It disabled all add ins, and that fixed the problem. Thanks.
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