Solved

Blackberry BIS/BESexpress activation whilst abroad/roaming

Posted on 2012-04-02
4
1,195 Views
Last Modified: 2012-04-04
My client is being asked by mobile supplier to switch from current BES-tariff to BIS-tariff with all handsets running from the existing BESexpress server.

it's been suggested that using the blackberry app "Enterprise Activation" from Blackberry App World, a wireless activation is achievable.

the specific query is if the uk-based client is overseas say in Hong Kong or India and a handset re-activation or activation of a new replacement handset is required, can this be done? bearing in mind he's not in the home country (UK)?

Thanks
Jay
0
Comment
Question by:Jay_Ratansi
4 Comments
 
LVL 17

Accepted Solution

by:
Anuroopsundd earned 300 total points
ID: 37795656
Yes activation can be done in roaming  from any where till the device is in range with signals.
0
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 37795693
Yes, that is no problem as already stated in the first expert comment.
0
 
LVL 7

Assisted Solution

by:PaulNSW
PaulNSW earned 100 total points
ID: 37795704
Please also note, you cannot activate while making/receiving a phone call on the same BB device. So if you need to talk your user through manual enterprise activation, you will need to call them on another number/mobile.
0
 
LVL 14

Assisted Solution

by:Mike Sullivan
Mike Sullivan earned 100 total points
ID: 37795708
Hi Jay,

One additional point to note: If the BlackBerry handsets are already activated on the BES Express and the network is simply changing the tariff from BES to BIS then the handsets won't require re-activation. The service will continue uninterrupted. It's only new connections on the account that will require activation.

Hope this helps,

Mike
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question