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Blackberry BIS/BESexpress activation whilst abroad/roaming

Posted on 2012-04-02
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Last Modified: 2012-04-04
My client is being asked by mobile supplier to switch from current BES-tariff to BIS-tariff with all handsets running from the existing BESexpress server.

it's been suggested that using the blackberry app "Enterprise Activation" from Blackberry App World, a wireless activation is achievable.

the specific query is if the uk-based client is overseas say in Hong Kong or India and a handset re-activation or activation of a new replacement handset is required, can this be done? bearing in mind he's not in the home country (UK)?

Thanks
Jay
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Question by:Jay_Ratansi
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4 Comments
 
LVL 17

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by:
Anuroopsundd earned 300 total points
ID: 37795656
Yes activation can be done in roaming  from any where till the device is in range with signals.
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LVL 16

Expert Comment

by:The_Kirschi
ID: 37795693
Yes, that is no problem as already stated in the first expert comment.
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Assisted Solution

by:PaulNSW
PaulNSW earned 100 total points
ID: 37795704
Please also note, you cannot activate while making/receiving a phone call on the same BB device. So if you need to talk your user through manual enterprise activation, you will need to call them on another number/mobile.
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LVL 14

Assisted Solution

by:Mike Sullivan
Mike Sullivan earned 100 total points
ID: 37795708
Hi Jay,

One additional point to note: If the BlackBerry handsets are already activated on the BES Express and the network is simply changing the tariff from BES to BIS then the handsets won't require re-activation. The service will continue uninterrupted. It's only new connections on the account that will require activation.

Hope this helps,

Mike
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