I just loaded the 64-bit Office 2010 to my laptop. I previously had Open Office (which is uninstalled now). My win7 (professional) os is 64 bit. I do not have any previous versions of MS Office on my laptop and I removed Visio 2003 (so I no longer have any 32-bit Office products installed).
I cannot seem to open word (it doesn't matter if it is a OO doc or a .doc/docx document). I get either an error saying that the normal template has changed and do I want to save those changes (I keep responding No because I have not touched the .dotx for word) or I am just told that word has stopped working. If I answer No to the template question, I still get a box saying Word has stopped working; Check online for a solution or Close the program. I did answer YES once to this template question and I still get this loop. I can open the documents successfully into Word Pad, but that won't let me save a doc as a .docx.
If I do get the app to start (like in safe mode), I have documents to recover. When I try to recover any of them, I still get this error.
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.6024.1000
Application Timestamp: 4d83e2f6
Fault Module Name: btmofficea.dll
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 4d382a1a
Exception Code: c0000005
Exception Offset: 00000000000065ff
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
Before I uninstall and reinstall, does anyone have a clue as to why this is happening?