Text field clipping/overlap & updating Crystal Reports web viewer

bruno71
bruno71 used Ask the Experts™
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We purchased some software called Koperniko Reports which allows us to host our Crystal Reports on a website for users to access (essentially replaces SAP's Crystal Reports Enterprise server).  

However, their software uses CR XI R2.  The server has a copy of CR XI R2 designer installed and the IIS application that gets created is called 'crystalreportviewers115'.  With the older Crystal viewer, I am having the problem of text fields not being clipped where the field ends.  They extend past and overlap other fields.

From what I know, I don't think there is a fix for the text clipping in this version of the web viewer.  But this is the root problem I am trying to solve...so if anyone knows of a way, I will gladly try it.

The other option I'm posting about...is there any way to update the Crystal viewer so it uses the new runtime instead?  I already have the 'TruncateClippedFieldStrings' registry keys set to 'Yes'...but as noted in some support documents, it doesn't fix anything in the older version.

Is it possible to update the Crystal viewer that is being used?

Thanks.
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Mike McCrackenSenior Consultant
Most Valuable Expert 2011
Top Expert 2013

Commented:
You probably need to talk to Koperniko to get an updated viewer for their software.

DId you get a CR XI R2 version?  It may need service packs.

You refer to an old and new viewer.  Which is which?

mlmcc
Basically this issue with Permission.Please check CR XI R2 has proper permission on IIS and folder level.

Author

Commented:
The server has CR XI R2 designer installed (version 11.5.10.1263).  I'm assuming that Koperniko is using the web viewer components from this installation.  I would like to update the web viewer so it uses the CR2010 version (which should fix the field overlapping issue).  There are no updates for the installed CR XI R2 designer.
Senior Consultant
Most Valuable Expert 2011
Top Expert 2013
Commented:
The CR2010 cannot be substituted in that manner.  The developer will have to rebuild the application to use a new version.

There are also licensing changes with CR2010 so they may not want to move to a newer version.

mlmcc

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