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GAL in Outlook dosent appear in Contacts list

Posted on 2012-04-02
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Last Modified: 2012-04-26
I have a Exchange 2010 server. And I have one user that the GAL appears in the Outlook 2007 Address Book but no contacts appear in the Contacts List.

Thanks,
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Question by:mihouser
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18 Comments
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796194
When you look at your contacts, ensure the correct group is selected from the drop down ie. Address Book top-right. Make sure you are looking at correct list- "Global Address List" or "Contacts" etc
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Author Comment

by:mihouser
ID: 37796388
I have verified all is correct (I think) in Outlooks Address Book. I have attached a .doc of how this looks on my machine as apposed to my users machine. I may not be explaining this correctly

Thanks
contacts.docx
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LVL 15

Expert Comment

by:jerseysam
ID: 37796423
In the bottom picture, the pop up box for contacts.

Change the drop-down box under "Address Book" in Bold to contacts.
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Author Comment

by:mihouser
ID: 37796443
Ok. I did this and All that shows up is 1 contact that I manually put in.
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LVL 15

Expert Comment

by:jerseysam
ID: 37796467
The Contacts in the top user are probably just for that users or their PC then.

Can you export them out and thn import them back into the bottom PC
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Author Comment

by:mihouser
ID: 37796681
I can but will the GAL populate when new users are added in Exchange? I'll upload a image of what I see and what the user sees.

Thanks,
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LVL 15

Expert Comment

by:jerseysam
ID: 37796700
I think the address list you are looking at is held in that users mailbox. Not globally?

Or am i misreading the situation?
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Author Comment

by:mihouser
ID: 37796719
We have a All Company Employees dynamic global address list. This should be global I think. When I set up a new user this contact list automatically gets added to their account.

Everyone but this user.

Thanks,
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LVL 15

Expert Comment

by:jerseysam
ID: 37796738
Ah ok.

Have you tried the obvious or removing his OUtlook profile and setting up again and using cached exchange mode and letting it rebuild his mailbox on the PC?
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Author Comment

by:mihouser
ID: 37796746
Yep
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LVL 15

Expert Comment

by:jerseysam
ID: 37796760
What does the user see in OWA?
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Author Comment

by:mihouser
ID: 37796765
Just the one contact I added manually
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LVL 15

Expert Comment

by:jerseysam
ID: 37796800
Is this user in the security group that actually has access to this dynamic global address list?
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Author Comment

by:mihouser
ID: 37796818
I would think so but how can I check?
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LVL 15

Expert Comment

by:jerseysam
ID: 37796869
Maybe this will point us in the right direction:

See comments at bottom

http://social.technet.microsoft.com/Forums/en-AU/exchange2010/thread/e662d06a-4791-4b2a-8da3-250137f6ce52
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Author Comment

by:mihouser
ID: 37797058
OK. I checked out those posts and everything looks correct.

I have attached what my Outlook Address Book and Contacts list looks like and what the Users Address Book and Contact list looks like.

Thanks
contacts.docx
User.docx
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LVL 15

Accepted Solution

by:
jerseysam earned 500 total points
ID: 37799790
Ok,

so Global Address List looks the same. Correct?

Contacts look incorrect as they are in different views (from the screenshots).

Have you tried doing the export and import from your Contacts to the user?

Then make a new entry and see if you get any sync?
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Author Comment

by:mihouser
ID: 37806260
Correct on point #1 . I can try exporting the contacts but doesn't that defeat the purpose of a GAL. Shouldn't that get populated automatically?
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