Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

GAL in Outlook dosent appear in Contacts list

Posted on 2012-04-02
18
Medium Priority
?
325 Views
Last Modified: 2012-04-26
I have a Exchange 2010 server. And I have one user that the GAL appears in the Outlook 2007 Address Book but no contacts appear in the Contacts List.

Thanks,
0
Comment
Question by:mihouser
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 9
  • 9
18 Comments
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796194
When you look at your contacts, ensure the correct group is selected from the drop down ie. Address Book top-right. Make sure you are looking at correct list- "Global Address List" or "Contacts" etc
0
 

Author Comment

by:mihouser
ID: 37796388
I have verified all is correct (I think) in Outlooks Address Book. I have attached a .doc of how this looks on my machine as apposed to my users machine. I may not be explaining this correctly

Thanks
contacts.docx
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796423
In the bottom picture, the pop up box for contacts.

Change the drop-down box under "Address Book" in Bold to contacts.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:mihouser
ID: 37796443
Ok. I did this and All that shows up is 1 contact that I manually put in.
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796467
The Contacts in the top user are probably just for that users or their PC then.

Can you export them out and thn import them back into the bottom PC
0
 

Author Comment

by:mihouser
ID: 37796681
I can but will the GAL populate when new users are added in Exchange? I'll upload a image of what I see and what the user sees.

Thanks,
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796700
I think the address list you are looking at is held in that users mailbox. Not globally?

Or am i misreading the situation?
0
 

Author Comment

by:mihouser
ID: 37796719
We have a All Company Employees dynamic global address list. This should be global I think. When I set up a new user this contact list automatically gets added to their account.

Everyone but this user.

Thanks,
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796738
Ah ok.

Have you tried the obvious or removing his OUtlook profile and setting up again and using cached exchange mode and letting it rebuild his mailbox on the PC?
0
 

Author Comment

by:mihouser
ID: 37796746
Yep
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796760
What does the user see in OWA?
0
 

Author Comment

by:mihouser
ID: 37796765
Just the one contact I added manually
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796800
Is this user in the security group that actually has access to this dynamic global address list?
0
 

Author Comment

by:mihouser
ID: 37796818
I would think so but how can I check?
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 37796869
Maybe this will point us in the right direction:

See comments at bottom

http://social.technet.microsoft.com/Forums/en-AU/exchange2010/thread/e662d06a-4791-4b2a-8da3-250137f6ce52
0
 

Author Comment

by:mihouser
ID: 37797058
OK. I checked out those posts and everything looks correct.

I have attached what my Outlook Address Book and Contacts list looks like and what the Users Address Book and Contact list looks like.

Thanks
contacts.docx
User.docx
0
 
LVL 15

Accepted Solution

by:
jerseysam earned 1500 total points
ID: 37799790
Ok,

so Global Address List looks the same. Correct?

Contacts look incorrect as they are in different views (from the screenshots).

Have you tried doing the export and import from your Contacts to the user?

Then make a new entry and see if you get any sync?
0
 

Author Comment

by:mihouser
ID: 37806260
Correct on point #1 . I can try exporting the contacts but doesn't that defeat the purpose of a GAL. Shouldn't that get populated automatically?
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question