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Microsoft CRM Dynamics 4.0 response times very slow

We have a small Microsoft CRM Dynamics 4.0 setup that is working as defined below - we have been experiencing alot of slow response times when users login and click thru the Sales module. Either when they go from account to account or when they got from an account to a contact - the response times have been between 30 seconds and sometimes up to a minute. I was not the person that configured the application or the servers so please bare with me - as I dont have much info to that end.

This is our current setup:

- about 30 users on the system
- users located in 2 different states
- CRM server/database are hosted "on-premise"
- CRM SQL server exists on a SQL clustered shared with about a dozen other applications
- Client machines, SQL server, and CRM serrver meet/exceed MS minimum requirements
- Email router is located on CRM server

The network lines between the server(s) and the offices have been checked and are working ok - with no errors.

The amount of data Accounts/Contacts we have on file is very small and should not be affecting the response times.

If I run a ping -t on the server during the "slow" response times I don't see any slowness or packet loss.

Wondering if there is something that maybe we could look at that we might have missed.

Thanks in advance for your help

SOLUTION

Chinmay Patel

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tnnyabadza

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Hi Chinmay - all the users are logging in on the same domain - some are located here (same office as me) others are in another office but we are all on the same network. Basically the users log into the domain when they first boot up - and from their Outlook there are no other logins required - as you know the Outlook plugin does not require a login after the initial setup BUT I will go back and change their setup to be specified as you have stated.

In my original question I forgot to also mention that we recently deployed the Rollup 21 upgrade with no issues.

Thanks for your help.

ASKER CERTIFIED SOLUTION

Feridun Kadir

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tnnyabadza

ASKER

Feridun - thank you - at this point I will cross check everything suggested. The SQL server cluster is definately an area "of interest" as it's fairly busy and some of the applications hitting that server are pretty intense.

tnnyabadza

ASKER

Thanks to you both - at this point we are going to be upgrading to the new 2011 platform so . . . will keep you posted. Thank you again.