Lotus iNotes - users cannot log into mail database
Posted on 2012-04-02
Few days ago we installed brand new Domino 8.5.3 server in MS Windows 2008R2 environment.
Before Domino, user was powered by Lotus Foundations Server, from which we sucessfuly migrated users mail databases.
Also, we created self certificate for the server so it can use SSL for secure access.
However, the problem appered instantly which is this:
- Only domain administrator and one other user can use webmail access. Also, only those two users can use their Blackberry phones to access mail, and Lotus Traveler for Symbian powered devices.
- All other users are failing to use any of those services.
Accessing the mail server through web browser or BB results in reappearance of the login dialog and nothing happens. After few login inputs, server reports generic error "User not authenticated". Looking at the Domino Console shows no warrnings or errors, whatsoever. Also, checking of the server log file log.nsf shows that no error/warning entries are there.
The most confusing fact is that those two users can access those features (including mail databases of other users where ACL allows), and others can't. Even if we register new users, all of them cannot access their mail databases through iNotes web access.
Any ideas would be most welcome.