issue with Macbook air connecting to HP Officejet 4500 via ethernet

Posted on 2012-04-02
Medium Priority
Last Modified: 2012-04-08
Mac with Lion OS.  Printer is HP 4500 (ethernet capable, but not wireless).  Router is Linksys/Cisco.  Mac sees web OK wirelessly (no ethernet port on Macbook).  Printer is OK when USB attached.  However, cannot get Mac to see printer via router/ethernet connection.  Printer is attached to router via cable and cable has been checked.   Have already tried using HP printer drivers and Apple drivers for the HP printer.  Neither have fixed the problem.  How do I make the Mac see the printer via the router.  PS....have also reset the IP settings a few times on the printer.  That did not work either.  The IP address it assigns is each time.  Have tried to use that IP address in the "Location" box in the Mac Printer setup but that did not fix it.  When using Mac to view the Printer web page, it times out.
Question by:tonyadam
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Expert Comment

ID: 37800515
Can you successfully ping other devices on your local network, such as another computer?

Do you have another computer that can successfully print to the HP4500?

I would suggest you assign a static IP to your printer, if it dos not already have one.

Can other computers access the HP web admin page of the printer?

Accepted Solution

tonyadam earned 0 total points
ID: 37803914
Here is what I did to fix the problem.  I changed the router to a 6 character SSID.  I saw somewhere that the printer/Mac does not like a SSID with more than 6.  I also changed from WEP to WPA2 Personal with a new security code.  Once I did all of this, I deleted all the printers from the print que tested to see if the printer would work with a print cable (it did) and then tried printing via the router.  Everything worked.  Therefore, I am going to close the qeustion.

Author Closing Comment

ID: 37820921
Because what I did made it work.

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