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3rd Party Applications not registering sent emails in Outlook 2010

Posted on 2012-04-02
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Last Modified: 2012-08-13
I have a client that uses an application called Premise. When an email is sent from the application, the email is not registered in the sent items in Outlook 2010 but the email is sent.

Any suggestions on how I can tackle this problem?
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Question by:mail2clk
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Expert Comment

by:apache09
ID: 37798706
Unfortunatley theres not really much you can do.

3rd party Apps, Even MS office Applications, when using Send To Options within the applications, the email is not really being sent via outlook.

Its being sent via MAPIMAIL

As this is a completley different service, the emails are not saved in the Sent Items of Outlook.

Now depending on your 3rd party application, or even Version Of Microsoft Office, there is a work around

In some 3rd party apps, and previous verisons of Office 2003 and earlier.
The Send To option in the application was simply a shortcut to the SEND TO folder in your user profile.

What this means, is you can create a custom send to option that specifically uses Outlook Itself, rather than MAPIMAIL.

You can do this by:

Right Click on Start and select Explore
Windows Explorer should Open.
Go to Tools>Folder Options>View
Select "Show hidden files and Folders"
Apply Okay

Under Documents and Settings>Your username
go to the "SendTo" Folder
Right click in the white space on the right
New>Shortcut

Assuming Office 2010 has been installed to the default location, copy and paste the following into "Type the location of the item"

"C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE" /a

Next - Name the shortcut (ie  Outlook Email )

Next / Finish

Now check your 3rd party Application
Look at the Send To option.
Do you see your newly created Outlook Send To Option Listed?
If it is, you should be able to use this now, and send the item via Outlook Email

Alternativley, you should be able to save the file anywhere on the Drive
Right click on it and choose Send To, selecting your new shortcut.

If the above doesnt have any affects on your 3rd party application, unfortunatley you will need to contact them to discuss changes/Customizations/Upgrade which use outlook, not MAPIMAIL
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Author Comment

by:mail2clk
ID: 37800523
I cannot access the SentTo folder. It looks like it appears as a shortcut. When I click on it I receive the message " Access is denied".
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Accepted Solution

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mail2clk earned 0 total points
ID: 37802654
I disabled Cache mode in the Mail settings in Control Panel and this resolved the issue.
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Author Closing Comment

by:mail2clk
ID: 37820885
It resolved the issue.
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