FM - Handling a time interval
Posted on 2012-04-02
We want to know after 20 minutes whether a data entry person has not completed a lead. I've set up the calc for the incomplete lead based on required fields, but there isn't a way is there of sending us an email for an incomplete lead, say 20 minutes after the Creation Date? I don't think the pause script step lasts that long. I could set it up on the server that on the hour a script is scheduled that would email us any incomplete leads > 20 minutes elapsed, but is there a better way?