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Thinapp Program Troubleshooting

Posted on 2012-04-02
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Last Modified: 2012-08-21
Hello and thanks in advance!

I am new to thinapp, and I have been reading as much as I can on troubleshooting.

I am currently working on a POC for view 5 and I am at an impass I hope someone else has seen before.

I am vm'ing an app (Global Graphics Jaws PDF Viewier 4) which works under winxp and (unsupported) works on win7 x32.

I have tried creating the thinapp (ver 4.7) on both winxp sp3 and win7 sp1 systems and while it works, it takes a little longer then the app's standard install. I am using this reletiviely simple application as a test bed for learning more about thinapp. It is used inside our environment and a user with open a pdf (via commandline from main app), edit it, save and close, then open another and repeat. So, knowing this, I need this app to be as fast opening via thinapp as the standard install.

As i said, the thinapp opens fine. here are the comparisions:

Standard install = ~1sec or less
Thinapp install = ~2-3 sec (consistant)

I have done a lot of reading which states that after viewing the Potential Errors section in the thinapp log traces, you should present the app with the files it needs to save startup time. I am trying to acheve this by loading the dll's it's calling for (i think, these logs are rough to read), but I am still getting messages saying the file wasn't found. I have passed a sample of the first chunk of the Potential section below. Thanks again, all comments and questions welcome!



====BEGIN LOG SNIPPET===

000078 00000000 0000065c                                              NtOpenSection*  SectionHandle=0 ObjAttrib=12e5f0h (RootDir=1ch SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12e6e8h (Len=22 Buffer=15d3e28h [secur32.dll])) Access=Fh SECTION_ALL_ACCESS -> st=C0000034h (    failed) (null)
000082 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12e5c8h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12e658h (Len=170 Buffer=325d30h [\??\C:\Program Files\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\secur32.dll])) -> st=C0000034h (    failed) [LOCATOR: "\??\C:\Program Files\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\secur32.dll", "\??\C:\Program Files\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\secur32.dll"][Package: "%ProgramFilesDir%\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\secur32.dll": 2:LNameNotFound][Sandbox: "%ProgramFilesDir%\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\secur32.dll": 1:LNameNotFound][No physical file found: C0000034h]
003816 00000000 0000065c                                              NtOpenFile*  pHandle=12e070 Access=100001h Unknown Access=100001h ObjAttrib=12e024h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12e078h (Len=76 Buffer=31c3b8h [\??\C:\Program Files\ThinstallPlugins\])) iosb=12e03ch Share=7h FILE_SHARE_DELETE FILE_SHARE_READ FILE_SHARE_WRITE Options=4021h FILE_DIRECTORY_FILE FILE_SYNCHRONOUS_IO_NONALERT FILE_OPEN_FOR_BACKUP_INTENT -> st=C0000034h (    failed) h=1be0f58h [Native: "", ""][LOCATOR: "\??\C:\Program Files\ThinstallPlugins\", "\??\C:\Program Files\ThinstallPlugins\"][Package: "%ProgramFilesDir%\ThinstallPlugins": 2:LNameNotFound][Sandbox: "%ProgramFilesDir%\ThinstallPlugins": 1:LNameNotFound][No physical file found: C0000034h][target not exists]
004075 00000000 0000065c                                              GetModuleHandleExW dwFlags=0 fname=C:\Windows\system32\rpcss.dll -> 0 (hModule=0/'    not found')
004133 00000000 0000065c                                                  SXS: RtlFindActivationContextSectionString failed for CRYPTBASE.dll, status=0xc0150008, gle:0x0
004146 00000694 0000065c  kernel32.dll:761db53a<-ntdll.dll   :77d8308b       RtlSetLastWin32Error ->void=void (DWORD =78h) *** GetLastError() returns 120=0x78 [126]: This function is not supported on this system.
004195 00000000 0000065c                                              NtOpenSection*  SectionHandle=0 ObjAttrib=12df7ch (RootDir=1ch SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12e074h (Len=26 Buffer=315678h [CRYPTBASE.dll])) Access=Fh SECTION_ALL_ACCESS -> st=C0000034h (    failed) (null)
004272 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12df54h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12dfe4h (Len=174 Buffer=327f58h [\??\C:\Program Files\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\CRYPTBASE.dll])) -> st=C0000034h (    failed) [LOCATOR: "\??\C:\Program Files\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\CRYPTBASE.dll", "\??\C:\Program Files\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\CRYPTBASE.dll"][Package: "%ProgramFilesDir%\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\CRYPTBASE.dll": 2:LNameNotFound][Sandbox: "%ProgramFilesDir%\VMware\VMware ThinApp\Captures\Jaws PDF Editor 4\bin\CRYPTBASE.dll": 1:LNameNotFound][No physical file found: C0000034h]
005194 00000000 0000065c                                                  SXS: RtlFindActivationContextSectionString failed for OLEAUT32.dll, status=0xc0150008, gle:0x0
006541 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12e6ech (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12e738h (Len=154 Buffer=2d1a68h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\PDFEditor.exe.manifest])) -> st=C0000034h (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\PDFEditor.exe.manifest", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\PDFEditor.exe.manifest"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\PDFEditor.exe.manifest": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\PDFEditor.exe.manifest": 1:LNameNotFound]
006672 00000000 0000065c                                              NtQueryDirectoryFile*  h=164h InfoClass=3 FileBothDirectoryInformation iosb=12be7ch -> st=C000000Fh (    failed) [LOCATOR: "\??\C:\Windows\WinSxS\Manifests", "\??\C:\Windows\WinSxS\Manifests"][Package: "%SystemRoot%\WinSxS\Manifests": 2:LNameNotFound][Sandbox: "%SystemRoot%\WinSxS\Manifests": 1:LNameNotFound]
006795 00000000 0000065c                                              NtQueryDirectoryFile*  h=164h InfoClass=3 FileBothDirectoryInformation iosb=12be7ch -> st=C000000Fh (    failed) [LOCATOR: "\??\C:\Windows\WinSxS\Manifests", "\??\C:\Windows\WinSxS\Manifests"][Package: "%SystemRoot%\WinSxS\Manifests": 2:LNameNotFound][Sandbox: "%SystemRoot%\WinSxS\Manifests": 1:LNameNotFound]
006918 00000000 0000065c                                              NtQueryDirectoryFile*  h=164h InfoClass=3 FileBothDirectoryInformation iosb=12bea0h -> st=C000000Fh (    failed) [LOCATOR: "\??\C:\Windows\WinSxS\Manifests", "\??\C:\Windows\WinSxS\Manifests"][Package: "%SystemRoot%\WinSxS\Manifests": 2:LNameNotFound][Sandbox: "%SystemRoot%\WinSxS\Manifests": 1:LNameNotFound]
006928 00000000 0000065c                                                  SXS: RtlFindActivationContextSectionString failed for C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL, status=0xc0150008, gle:0x2
006973 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=184 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL])) -> st=C0000034h (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL": 1:LNameNotFound]
007018 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=192 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL.DLL])) -> st=C0000034h (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL.DLL": 1:LNameNotFound]
007020 00000000 0000065c                                              chained_common_LoadLibraryEx 'C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL' flags=2 -> 0 (failed    , gle:0x2)
007053 00000000 0000065c                                                  SXS: RtlFindActivationContextSectionString failed for C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL, status=0xc0150008, gle:0x2
007098 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=252 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL])) -> st=C000003Ah (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL": 1:LNameNotFound]
007143 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=260 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL])) -> st=C000003Ah (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL": 1:LNameNotFound]
007144 00000000 0000065c                                              chained_common_LoadLibraryEx 'C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL' flags=2 -> 0 (failed    , gle:0x2)
007177 00000000 0000065c                                                  SXS: RtlFindActivationContextSectionString failed for C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL, status=0xc0150008, gle:0x3
007222 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=196 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL])) -> st=C000003Ah (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL": 1:LNameNotFound]
007267 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=204 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL.DLL])) -> st=C000003Ah (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL.DLL": 1:LNameNotFound]
007268 00000000 0000065c                                              chained_common_LoadLibraryEx 'C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls.DLL' flags=2 -> 0 (failed    , gle:0x2)
007301 00000000 0000065c                                                  SXS: RtlFindActivationContextSectionString failed for C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL, status=0xc0150008, gle:0x3
007346 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=264 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL])) -> st=C000003Ah (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL": 1:LNameNotFound]
007391 00000000 0000065c                                              NtQueryAttributesFile*  ObjAttrib=12ba00h (RootDir=0h SD=0h SQoS=0h Attribs=40h OBJ_CASE_INSENSITIVE Name=12ba28h (Len=272 Buffer=32adc8h [\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL])) -> st=C000003Ah (    failed) [LOCATOR: "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL", "\??\C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL"][Package: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL": 4:LNameNotFound][Sandbox: "%ProgramFilesDir%\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.DLL": 1:LNameNotFound]
007392 00000000 0000065c                                              chained_common_LoadLibraryEx 'C:\Program Files\Global Graphics\Jaws PDF Editor 4\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL' flags=2 -> 0 (failed    , gle:0x2)
007655 00000000 0000065c                                              NtQueryDirectoryFile*  h=16ch InfoClass=3 FileBothDirectoryInformation iosb=12b710h -> st=C000000Fh (    failed) [LOCATOR: "\??\C:\Windows\WinSxS\Manifests", "\??\C:\Windows\WinSxS\Manifests"][Package: "%SystemRoot%\WinSxS\Manifests": 2:LNameNotFound][Sandbox: "%SystemRoot%\WinSxS\Manifests": 1:LNameNotFound]
007778 00000000 0000065c                                              NtQueryDirectoryFile*  h=16ch InfoClass=3 FileBothDirectoryInformation iosb=12b710h -> st=C000000Fh (    failed) [LOCATOR: "\??\C:\Windows\WinSxS\Manifests", "\??\C:\Windows\WinSxS\Manifests"][Package: "%SystemRoot%\WinSxS\Manifests": 2:LNameNotFound][Sandbox: "%SystemRoot%\WinSxS\Manifests": 1:LNameNotFound]
007901 00000000 0000065c                                              NtQueryDirectoryFile*  h=16ch InfoClass=3 FileBothDirectoryInformation iosb=12b734h -> st=C000000Fh (    failed) [LOCATOR: "\??\C:\Windows\WinSxS\Manifests", "\??\C:\Windows\WinSxS\Manifests"][Package: "%SystemRoot%\WinSxS\Manifests": 2:LNameNotFound][Sandbox: "%SystemRoot%\WinSxS\Manifests": 1:LNameNotFound]
007911 00000000 0000065c                                                  SXS: RtlFindActivationContextSectionString failed for C:\Program Files\Global Graphics\Jaws PDF Editor 4\Microsoft.Windows.Common-Controls.DLL, status=0xc0150008, gle:0x2
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Question by:eeamodei
2 Comments
 
LVL 23

Accepted Solution

by:
Nagendra Pratap Singh earned 500 total points
ID: 37800423
Are you opening both locally or over the lan?

Also attach the complete log.
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Author Comment

by:eeamodei
ID: 37800653
Hello npsingh123

thanks for the reply. The app is executed locally for timing purposes right now against the native install. and when you say complete log, are you talking about the entire thinapp log trace txt file or just the potential errors section? If you want the whole thing, the log's size is ~500MB and I'm not sure I can upload. Please let me know and thanks again!
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