zuberlaw
asked on
Domain users cannot get email to another domain user
Hello, all.
I have an odd issue where Exchange 2010 users are unable to email just 1 user on the same domain and server. Here is the email message we all get when we try to send to USER1.
NOTE that they also get these same message if they email the user in question at his other business email address that we do not host or support.
Any ideas?
Thanks!
M.J.
========================== ========== ========== ==
Delivery has failed to these recipients or groups:
USER 1
A communication failure occurred during the delivery of this message. Please try resending the message later. If the problem continues, contact your helpdesk.
Diagnostic information for administrators:
Generating server: server.DOMAIN.com
USER1@domain.com
#< #5.5.0 smtp;550 Unrouteable address> #SMTP#
Original message headers:
Received: from server.mail.DOMAIN.com ([192.168.2.5]) by server.DOMAIN.com
with Microsoft SMTPSVC(6.0.3790.4675); Mon, 2 Apr 2012 12:03:20 -0700
Received: from server.mail.DOMAIN.com ([fe80::60e9:8fe2:1056:30a a]) by
server.mail.DOMAIN.com ([fe80::60e9:8fe2:1056:30a a%10]) with mapi id
14.01.0289.001; Mon, 2 Apr 2012 12:03:19 -0700
From: "USER 2" <USER2@domain.com>
To: "USER 1" <USER1@domain.com>
Subject: Test
Thread-Topic: Test
Thread-Index: Ac0RA0OO+3paZN4pRe+q0bK25R 1LTw==
Date: Mon, 2 Apr 2012 19:03:18 +0000
Message-ID: <7FB6585B68A2CD4FB55D9DD19 BBA3446A39 26147@serv er.mail.DO MAIN.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.2.76]
Content-Type: multipart/alternative;
boundary="_000_7FB6585B68A 2CD4FB55D9 DD19BBA344 6A3926147Z TSVR05doma inz_"
MIME-Version: 1.0
Return-Path: USER2@domain.com
X-OriginalArrivalTime: 02 Apr 2012 19:03:20.0125 (UTC) FILETIME=[44D8DED0:01CD110 3]
I have an odd issue where Exchange 2010 users are unable to email just 1 user on the same domain and server. Here is the email message we all get when we try to send to USER1.
NOTE that they also get these same message if they email the user in question at his other business email address that we do not host or support.
Any ideas?
Thanks!
M.J.
==========================
Delivery has failed to these recipients or groups:
USER 1
A communication failure occurred during the delivery of this message. Please try resending the message later. If the problem continues, contact your helpdesk.
Diagnostic information for administrators:
Generating server: server.DOMAIN.com
USER1@domain.com
#< #5.5.0 smtp;550 Unrouteable address> #SMTP#
Original message headers:
Received: from server.mail.DOMAIN.com ([192.168.2.5]) by server.DOMAIN.com
with Microsoft SMTPSVC(6.0.3790.4675); Mon, 2 Apr 2012 12:03:20 -0700
Received: from server.mail.DOMAIN.com ([fe80::60e9:8fe2:1056:30a
server.mail.DOMAIN.com ([fe80::60e9:8fe2:1056:30a
14.01.0289.001; Mon, 2 Apr 2012 12:03:19 -0700
From: "USER 2" <USER2@domain.com>
To: "USER 1" <USER1@domain.com>
Subject: Test
Thread-Topic: Test
Thread-Index: Ac0RA0OO+3paZN4pRe+q0bK25R
Date: Mon, 2 Apr 2012 19:03:18 +0000
Message-ID: <7FB6585B68A2CD4FB55D9DD19
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.2.76]
Content-Type: multipart/alternative;
boundary="_000_7FB6585B68A
MIME-Version: 1.0
Return-Path: USER2@domain.com
X-OriginalArrivalTime: 02 Apr 2012 19:03:20.0125 (UTC) FILETIME=[44D8DED0:01CD110
SOLUTION
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SOLUTION
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User on the same domain and Server....
Im thinking it could be an email cache issue
Have one of the senders open an email
Start Typeing the email address
When it comes up
highlight and delete the autocomplete email address that appears
Now click on To:
Go to the Global Address List
Find the recipient here
Then select the recipient and add them to the To Field
Now send the email
Im thinking it could be an email cache issue
Have one of the senders open an email
Start Typeing the email address
When it comes up
highlight and delete the autocomplete email address that appears
Now click on To:
Go to the Global Address List
Find the recipient here
Then select the recipient and add them to the To Field
Now send the email
ASKER
I did try that earlier, Apache09. It didn't work, but thanks for the suggestion.
In that case, might pay to check the users AD Account
Make sure the mailbox is not hidden, or deactivated.
Alternatively, I would also try creating a New SMTP Email Address in their Account
Call it USER.1@domain.com
Set it as the default
Now try this SMTP Address
Make sure the mailbox is not hidden, or deactivated.
Alternatively, I would also try creating a New SMTP Email Address in their Account
Call it USER.1@domain.com
Set it as the default
Now try this SMTP Address
ASKER
When I turn off the forwarding setup on his domain email account, the email goes through properly to his domain email box. The forwarding to the exterior email account (SMTP) fails, if I have forwarding on to the Mail Contact.
Is the forwarding account a different address?
If this user is on the same domain, any reason forwarding is on?
If the User address, and the forwarding address is the same shouldnt need to be on.
If the forwarding address is an externl address, you may need to check that Exchange has been setup to allow forwarding to external addresses
If this user is on the same domain, any reason forwarding is on?
If the User address, and the forwarding address is the same shouldnt need to be on.
If the forwarding address is an externl address, you may need to check that Exchange has been setup to allow forwarding to external addresses
ASKER
Sorry, to be more clear, there are two email addresses in play.
On the 2010 Exchange Server there is User1@domain.com and a Mail Contact that goes offsite to another domain, say User1b@otherdomain.com.
The forwarding is on, because the user is more an associate of our company than he is an in office staffer.
On the 2010 Exchange Server there is User1@domain.com and a Mail Contact that goes offsite to another domain, say User1b@otherdomain.com.
The forwarding is on, because the user is more an associate of our company than he is an in office staffer.
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ASKER
Thanks for all the help. The answer is likely DNS related. You all got me 70% home.
ASKER