Solved

Crystal Reports problem

Posted on 2012-04-02
3
354 Views
Last Modified: 2012-04-07
We have a customer that has 3 of our programs on 1 computer, all of which use Crystal Reports. We recently updated 1 of the programs, and after it was reinstalled, Crystal Reports stopped working on all 3 programs.

What's happening is the program appears to just stop responding when calling the report. No error messages or anything.

We also sent an install package for Crystal Reports Redistributable 2008 and the customer tried reinstalling and repairing. That didn't seem to help.

The programs were all written in VB.NET 2008.
The database that is queried for the reports is in SQL 2008.
Crystal Reports version 10.5 runtime.
0
Comment
Question by:scprogs
  • 2
3 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 37798011
We used to use two versions of Crystal Reports on the same computer.  The only way we could get it to work was to install the oldest version first, or re-install and then install the newer version.
0
 

Accepted Solution

by:
scprogs earned 0 total points
ID: 37798122
Thanks for the response, pjam. That's something I'll remember in the future. However, the customer called me back again. It appears that it actually is working, just extremely slowly. Much slower than usual, I'm told.

Apparently it's the computer itself that's having problems, not Crystal Reports or our software. They're trying to troubleshoot it now...
0
 

Author Closing Comment

by:scprogs
ID: 37818706
The problem was incorrect to begin with. The customer is troubleshooting a separate PC problem.
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It was really hard time for me to get the understanding of Delegates in C#. I went through many websites and articles but I found them very clumsy. After going through those sites, I noted down the points in a easy way so here I am sharing that unde…
If your app took Google’s lash recently, here are the 5 most likely reasons.
The viewer will learn how to create multiple layers to apply various filters and how to delete areas from each layer’s filter.
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now