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Crystal Reports problem

Posted on 2012-04-02
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Last Modified: 2012-04-07
We have a customer that has 3 of our programs on 1 computer, all of which use Crystal Reports. We recently updated 1 of the programs, and after it was reinstalled, Crystal Reports stopped working on all 3 programs.

What's happening is the program appears to just stop responding when calling the report. No error messages or anything.

We also sent an install package for Crystal Reports Redistributable 2008 and the customer tried reinstalling and repairing. That didn't seem to help.

The programs were all written in VB.NET 2008.
The database that is queried for the reports is in SQL 2008.
Crystal Reports version 10.5 runtime.
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Question by:scprogs
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3 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 37798011
We used to use two versions of Crystal Reports on the same computer.  The only way we could get it to work was to install the oldest version first, or re-install and then install the newer version.
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Accepted Solution

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scprogs earned 0 total points
ID: 37798122
Thanks for the response, pjam. That's something I'll remember in the future. However, the customer called me back again. It appears that it actually is working, just extremely slowly. Much slower than usual, I'm told.

Apparently it's the computer itself that's having problems, not Crystal Reports or our software. They're trying to troubleshoot it now...
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Author Closing Comment

by:scprogs
ID: 37818706
The problem was incorrect to begin with. The customer is troubleshooting a separate PC problem.
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