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Quickbooks 2012 .NET 4.0 error message on first launch only

Posted on 2012-04-02
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Last Modified: 2012-04-04
First start of Quickbooks ends in error message after the splash screen:
"Quickbooks has encountered an error. Solve this problem using the instructions in the following Knowledge Base article:  http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/899287  "

The computer is Windows XP SP3.  As of noon today there were no new updates available for QB.  The problem has been coming up every day for a couple of weeks according to the end user.  The computer is shut off every night.  QB works fine every time from the second time you launch the program on, until the computer restarts.  QB does work fine.
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Question by:Jason Johanknecht
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Expert Comment

by:John
ID: 37798447
QuickBooks V2012 requires .NET Framework 4 to run. Try uninstalling .NET Framework 4 completely, then uninstall QuickBooks. Restart the computer. Reinstall .NET Frameork 4 and make sure it installs correctly. Then restart again and install QuickBooks.

Please let us know. I have QuickBooks running in XP SP3 on a number of client machines and as well in Windows 7.   ... Thinkpads_User
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Author Comment

by:Jason Johanknecht
ID: 37801558
I have tried all of those things, an the problem still exists.  Even ran ccleaner after each software removal.  Any other ideas?
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LVL 102

Expert Comment

by:John
ID: 37802136
There would appear to be something wrong with the XP installation at this point. Both QuickBooks and .NET Framework are picky when they do not work.

I suggest now you reinstall XP at a convenient time. The user is only mildly incovenienced at present.

... Thinkpads_User
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Author Comment

by:Jason Johanknecht
ID: 37806568
The client has alot of software installed on the computer and is not willing to lose any time to clean OS install and reinstalling and configuring of their software.

Any other suggestions?
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Accepted Solution

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John earned 200 total points
ID: 37806594
If you have done the things above with respect to QuickBooks and .NET Framework, there isn't much else except the underpinnings of XP.  The user can probably live with the current situation because QB works.

Sooner or later any OS has to be reinstalled for most people, so leave it to then, or possibly a new computer because XP is nearly dead anyway. .... Thinkpads_User
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Author Closing Comment

by:Jason Johanknecht
ID: 37806740
That is what we had decided.  2013 will be a new PC and just ignore the error until then.

Thanks for trying.
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LVL 102

Expert Comment

by:John
ID: 37807003
Thank you and thanks for the update. .... Thinkpads_User
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