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New Wireless mouse not working

Dear Experts

I bought Logitech M310 wireless mouse from one of the online website and since I bought it didb't work. I am not sure where the problem lies whether is software or hardware problem. Please suggest me to find the issue.

Cheers
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MSGK161091
Asked:
MSGK161091
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1 Solution
 
JohnBusiness Consultant (Owner)Commented:
The specifications says it has a Nano Receiver. I have a Logitech mouse with a Nano Receiver that works fine (not your model).

When you plug in the Nano Receiver into a USB port, it should (a) make a sound and (b) show up in Devices and Printers.  Does it do that?

.... Thinkpads_User
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Randall_HudackCommented:
Insert batteries. turn mouse on. insert wireless usb thingy into computer. click connect buttons (if it has them).

Windows should reconize the use wireless unit as a mouse, and install drivers.

If that has all happened and nothing, your mouse/wireless is toast.

I have a couple of those mice. Never had an issue.
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JohnBusiness Consultant (Owner)Commented:
The Nano Receiver (if this is what is has) does not require installation and mine even works before Windows has started. .... Thinkpads_User
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Raymond PengSystems EngineerCommented:
Did you replace the battery on the keyboard / mice?  If there's a plastic strip, remove it.  Make sure devices are switched to on.

If all else fails, return for another unit.
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Darr247Commented:
If the LED on top has never lit up, pull the AAA cell back out and remove the shrinkwrap from around the battery.
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nobusCommented:
test it on another laptop, or PC - if it does not work, it is bad
have a warranty repalcement
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MSGK161091Netbackup Storage SpecialistAuthor Commented:
Hi guys

1.5V AA battery is new , after remove n insert battery top green LED comes and stay ON for few minutes or if I turn OFF then turn On the back mouse switch button.
After plugging small USB thing to my laptop , Under Device manager > Mice and other pointing devices ,  I can see  HID - compliant  mouse listed ( seems OK , no yellow ! mark)

Next to the battery, I can see it says NANO ,I do not understand what is nano receiver. Is that small USB thing?
I do not see plastic strip anywhere as said by l33tf0b.
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JohnBusiness Consultant (Owner)Commented:
>>> I do not understand what is nano receiver. Is that small USB thing?
Yes.  So if it shows up properly, the the mouse must defective. You should return it as we previously suggested.  ... Thinkpads_User
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Darr247Commented:
Did you follow the reconnect steps outlined in
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/17901/related/1
?
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MSGK161091Netbackup Storage SpecialistAuthor Commented:
Steps was easy and well under the given link. It worked, I lost hope finally and thought it won't work ever . But u da man . I love it. u fixed my dead mouse.
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