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Cisco Call Manager Wave files

Posted on 2012-04-02
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Last Modified: 2012-06-27
Hi,

We no longer have a voip manager and need to change the greeting wave file for the "phone tree." I can navigate pretty fluently in CM and Unity but where do I go to replace this particular file? This is the file that is played upon someone initially calling our company.

Thanks
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Question by:JRome225
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agonza07 earned 1000 total points
ID: 37798774
This is for Unity 1.X, but still relevant.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/1x/administration/guide/acm210.html

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/1x/administration/guide/acm210.html#wp1045097

you'll have to find out which is the Main Greeting Handler, by default, I think it's the one named Greeting or Main Greeting. there should be a java plugin that allows you to hear the current greeting and there should also be a drop-down where you can upload a wav file.
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by:agonza07
ID: 37798786
Here's a pic.
Unity.png
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by:JRome225
ID: 37866956
Had to correlate.
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