• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 959
  • Last Modified:

Exchange 2007 "554: Message refused"

Started in the last few days, but is getting much worse.
I can send to hotmail, and internal email addresses.
Some gmail are OK, some not, including a German domain .
Same result whether in Outlook or sending via OWA.
Same if the email is blank.
Colleagues are getting the same response.

Here is the diagnostic info:

Generating server: LISHIDC01.lishi.local

honeysuckle.london.02.net #554 Message refused ##

Original message headers:

Received: from LISHIDC01.lishi.local ([fe80::73a0:d84f:a457:ede9]) by
 LISHIDC01.lishi.local ([fe80::73a0:d84f:a457:ede9%10]) with mapi; Mon, 2 Apr
 2012 22:58:06 +0100
From: Clive Nunnington <Clive@lishi.org>
To: "alexboyd6268@gmail.com" <alexboyd6268@gmail.com>
Date: Mon, 2 Apr 2012 22:58:04 +0100
Subject: test
Thread-Topic: test
Thread-Index: Ac0RG64AQtIzFo7mQRq/3q4lMVyY+g==
Message-ID: <EA9B57AE50A539459392B9751E1D2EFD1371D4DC63@LISHIDC01.lishi.local>
Accept-Language: en-US, en-GB
Content-Language: en-US
X-MS-Has-Attach: yes
acceptlanguage: en-US, en-GB
Content-Type: multipart/related;
MIME-Version: 1.0
  • 2
1 Solution
Check your domain is in DNSBL

Shreedhar EtteCommented:
- As per the bounce back message mail was refused for honeysuckle.london.02.net.

- Does the Exchange 2007 is using the smart host to send mails outside? If yes, then honeysuckle.london.02.net is blacklisted.
Check the below url:

- To fix this check with smart host provider honeysuckle.london.02.net.
clivie1Author Commented:
Seems to be sorted now, but not sure why.
Hosting company hadn't made any changes.
We hadn't made any changes.

Should I contact the admin at london.02.net servers?
It's happened twice before, and each time it has been the same servers refusing.
Shreedhar EtteCommented:
Yes, Contact admin at london.02.net servers and update.

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now