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Printing issue to network Canon copier

Posted on 2012-04-02
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Last Modified: 2012-04-12
We have a Microsoft 2003 SBS Server and 12 workstations that are a mixture of Windows XP Pro and Windows 7 Pro clients. We also have a Canon iR C5058 copier/printer with a static IP address on network. It is shared from the server. Up until Friday, everyone could print to the copier. They come in Monday (today) and only the server and 1 Windows 7 workstation can print to it. NONE of the others can.

I tried to map the printer directly to the workstation using it's static IP address instead of using the network share from the server. All it does is say it sent the print job and then nothing prints.

Any ideas???
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Question by:Docomon
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Expert Comment

by:motnahp00
ID: 37798923
Have you tried removing the printer share and recreating it?
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Author Comment

by:Docomon
ID: 37799081
Yes. No difference.
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Expert Comment

by:Biztek
ID: 37799382
Ping the last known IP address of the printer to be sure the IP address has not changed for some reason.  Also, completely remove the printer from the server and re-install, then share using a new share name.

Another weird thing can be paper tray settings on each workstation.  Check the print properties to make sure no unusual trays or paper sizes are trying to print.
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Author Comment

by:Docomon
ID: 37800943
Thank you for your comments however, please remember that the server AND 1 Windows 7 workstation can print to the copier without issue, so I don't think it is a paper tray issue. The IP address hasn't changd either. I can ping it from everywhere. It just doesn't make any sense.
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Author Comment

by:Docomon
ID: 37802103
Anyone else have an idea? This is really causing us much grief. It worked Friday without issue. Monday, without rhyme or reason, decided to stop working except on the 2003 SBS Server and 1 Windows 7 Professional workstation. The other Windows 7 and Windows XP Pro stations stopped being able to print to this copier.

Anyone? Please?
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Expert Comment

by:Biztek
ID: 37804151
It can very well be a paper tray setting issue on the other workstations. I am not referring to a physical tray problem on the printer itself. I have seen strange things happen where the printer configuration on the workstation gets set to print to a manual tray or tray that doesn't exist.  The ones that are working would have the correct settings applied it's print settings.  Not saying this is the problem, but definitely something to look at.

Also, for the workstations that do not print, does the print spooler show the documents failed to print or does it clear the spool as if it printed?
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Accepted Solution

by:
Docomon earned 0 total points
ID: 37820588
The issue ended up being the service wasn't running on the server. Strange.
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Author Closing Comment

by:Docomon
ID: 37836679
Because it WAS the correct solution.
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