Solved

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Posted on 2012-04-02
7
1,864 Views
Last Modified: 2012-04-07
Greetings Experts,

1.      Had an old SBS 2003 server with about 10 users .
2.      Configured new SBS 2011 server.  Instead of migrating users, I created new domain and re-created users.  Imported PST files into each mailbox.
3.      Joined each computer to the new domain and setup Outlook.
Problem:  Mail looked like it was working fine, until internal users started getting bounce backs to other internal users.  External mail seems to be unaffected.
In the Bounce back e-mail: Each users is listed with the following error:
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Then:
MCEAEX-_O=FIRST+20ORGANIZATION_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=JOYWANG@xxx.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

I found a lot of people had similar problems, it’s related to old x500 e-mail address from 2003 server.  

They say to add the x500 address to the problem account, but I can’t figure out exactly how to get the x500.  I looked at the old server and it has a x400 e-mail.

Any help would be great.
Thank you,
Kacey
0
Comment
Question by:kaceyjames
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37799187
Does user have contacts added in their PST which may be pointing to old email address.
0
 

Author Comment

by:kaceyjames
ID: 37799202
no, I checked.  this is happening to a couple users who don't even use the contact list.  I read that some of the people solved this by clearing the cache, but since this is a new account I figured that wasn't the problem.
0
 
LVL 19

Expert Comment

by:suriyaehnop
ID: 37799842
It this happened on a newly email or they use to forward or reply from exisiting email (exporting PST). I had experiance before where after migration the user did used to reply and forward old email (from old server). For new email, it is no problem. If this a case then you have to 2 options:

1. Ask user to use newly email.

2. Set the LegacyExchangeDN by cmdlet Get-Mailbox <username> | Set-Mailbox or put X500 on Mailbox tab
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 

Author Comment

by:kaceyjames
ID: 37801392
mostly replies, but have seen a couple new e-mails.

how do I find out the exact x500 address to add?
I'll google as well.
Thanks
0
 
LVL 19

Accepted Solution

by:
suriyaehnop earned 500 total points
ID: 37804334
try this http://support.microsoft.com/kb/555197. I found this link when doing the cross forest migration.
0
 

Author Comment

by:kaceyjames
ID: 37806724
It looks like this worked.  Go to an e-mail sent from the old server.  Right click on the e-mail address and click properties.  Then copy the x500 e-mail and create a custom e-mail on the new server for each user.  

I'll let it run for a day or so, then I'll accept the comment.
Thanks Suri
0
 

Author Closing Comment

by:kaceyjames
ID: 37819694
Been working for a few days now.  This was the solution.
Thank you for your help.
Kacey
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question