HP Insight Manager Email Alerts
Posted on 2012-04-02
Something which I hoped would be fairly simple to implement has turned out to be a source of incredible frustration and hope to get your help.
I have installed and configured HP Insight Manager in the hope that it could provide me with email alerts if any hardware fails on Proliant servers, eg a disk drive. Too many times the failed disks are only noticed when walking past the physical hardware. With more and more servers located in data centres, this is obviously an issue.
I have followed the installation guide and installed HP SIM on a server and it performed a full discovery of the local network and added the local servers. I created a new Automatic Event Handling Task and chose the Important Proliant Events collection. I selected the "All Servers" system collection and then in the following step configured the email addresses for sending and receiving the email and confirmed the correct SMTP server settings. I then confirmed that the following categories are part of the monitored events:
Event category is Proliant Storage Events and subcategory is Logical Drive status
Event category is Proliant Storage Events and subcategory is Physical Drive Status
Now, I know that SMTP sending is working ok because I am receiving email notifications when systems are turned on or turned off. I even get email notifications when I log on or off HP SIM. I can take or leave those alerts, but ironically the really important messages relating to hardware failures do not seem to work.
I have simulated disk failures by pulling out disks in some of our servers and nothing happens. The HP agents on the server itself knows about the event and this is reflected on the HP Systems Management Homepage on the server itself, but HP SIM sees nothing and no Critical or Major event is logged and subsequently no email is sent. The only Critical events logged are ones relating to "Systems being unreachable". I have confirmed that the "Hardware Status Polling for Servers" task is enabled and configured to run every five minutes.
Can somebody please explain the exact steps to follow to get this kind of alerting going or whether I am missing something really obvious?