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Deleted email domain from exchange server 2003

Posted on 2012-04-03
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Last Modified: 2012-08-13
We had an email domain hosted on our Exchange 2003 server. that is now being hosted externally. I deleted it off theserver i.e. Recipient policies. if I send an email to anyone in that domain I receive a bounceback from the local server that the email address does not exist.

How do I resolve this issue?
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Question by:mail2clk
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19 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 37800440
Did you also manually remove traces of the email domain from ALL your users email addresses and Distribution Groups etc?
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Author Comment

by:mail2clk
ID: 37800457
Yes I removed the email addresses from the individual users and distribution groups.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37800461
Okay - so where are your MX records pointing to?  If one still points to your own server - you will get a bounceback.
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Author Comment

by:mail2clk
ID: 37800494
Emailing externally from email addresses outside the office works fine. Its just internally I get the bounceback.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37800500
Can you re-run the Connect To The Internet Wizard and when it comes to the Email Domain - enter a made-up domain and then complete the wizard changing nothing but the email domain.

Then check the email addresses for your users and make sure that their existing email address isn't affected, but by the sounds of it, they are not using email on your server, so this shouldn't be a problem.
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Author Comment

by:mail2clk
ID: 37800601
For some reason emails for this domain is not being routing externally. How can I change this?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37800607
Did you follow the advice in my last comment?
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Author Comment

by:mail2clk
ID: 37800635
Yes I ran the internet Connection Wizard issue still exist.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37800665
Do you have any SMTP Connectors configured for just this domain that point mail to your own server?
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Author Comment

by:mail2clk
ID: 37800695
No other connectors are configured.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37800739
Are you choosing recipients from the Drop-Down list that is presented to you when typing in the To: field, or using Contacts, or typing in the address manually?
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Author Comment

by:mail2clk
ID: 37802673
I am using contacts. I tried on Outlook and from the iPhone.

The server is a SBS 2003 if that helps.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37802792
Can you delete any contact email addresses for a problem recipient, save and close the contact, then add their email address in again, saving and closing, then send that recipient a new email selecting their contact and see what happens.
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Author Comment

by:mail2clk
ID: 37802801
I have the same problem if i send via owa.
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 37803526
Okay - time to break out the heavy artillery!

Please download the IIS Tool Kit and run Metabase Explorer and then check your Metabase to see if it still has remains of your domain name listed.

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17275

You need to look in:

LM> SMTPSVC> 1> Domain

Is your old domain listed there still?
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Author Comment

by:mail2clk
ID: 37804107
Yes they are listed there.
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LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 2000 total points
ID: 37804206
Okay - so the domain that is now hosted externally and is not part of your Recipient Policies is still listed?

If it is - please delete it.

Then test sending an email to a user at this domain.
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Author Comment

by:mail2clk
ID: 37804881
Thanks, it worked I can now email those domains that we previously hosted.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37804952
Excellent - had to be buried in your system somewhere!  Not sure why it wasn't going with the usual methods, but as long as it is solved now, that's what is important.

Alan
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