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Cant monitor my live video recording

Posted on 2012-04-03
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Last Modified: 2013-03-05
Hi Experts.

I have a Digia II video recording system.
When i browse my external IP i get my loginpromt to view live video from my cameraes.

it works on a new Windows 7 x64 machine an on a little older Windows xp pro sp3 pc.

But now i have a user who shall browse and monitor the video but he gets an error while pressing LOGIN after typing the password to the live video.
Its a Windows xp pro sp3 with Internet explorer 8.
I have tried to add the video page to trusted and make all sercurity settings to Low.
I have reinstalled my GFX card and installed a new Direct X but nothings helps.

Please see my attached picture.

Are looking forward for at solution :)

Best regards :)
Video-login-error.jpg
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Question by:Montesdatasystemer
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11 Comments
 
LVL 4

Expert Comment

by:ErwindeVries
ID: 37801061
Hi Montesdatasystemer,

This might sound a little silly but can you swap the monitor with another monitor?
Their might be a problem with windows not properly identifying your monitor.
Please let me know if this works.

Greetz

Erwin de Vries
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Author Comment

by:Montesdatasystemer
ID: 37801068
Thanks for your reply. I forgot to say that this XP pro SP3 machine have been formatted and reinstalled. It worked before with the same monitor.
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LVL 4

Expert Comment

by:ErwindeVries
ID: 37801127
Hi Montesdatasystemer,

How is the monitor identified in the hardware manager?
Could be a driver issue too.

Greetz

Erwin de Vries
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Author Comment

by:Montesdatasystemer
ID: 37801229
Thanks for you reply

Its identified as a Plug and play monitor.

Please see the attached file
Monitor.jpg
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LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 37804987
It has NOTHING at all to do with your monitor

Did you copy over the DIGIA2 software? Page 12 of the User manual.
Does your XP machine have the Divx Codec and do you have java installed on the computer?
See Page 34 of the Browser User Manual
1058007B-Digia2-DVR-User-Manual.pdf
1058008B-Digia2-Browser-User-Man.pdf
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Author Comment

by:Montesdatasystemer
ID: 37805256
I will try this and write back.

thanks
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Author Comment

by:Montesdatasystemer
ID: 37805424
Thanks for your answer

Java is installed and i tried to do as they said in the manual. But have only installed the Digia 2 software it asked for when i browsed the page through the IP adresse. I installed VLC to be sure i have the correct codecs installed. But still same error.

Please see attached file.
error.jpg
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LVL 4

Expert Comment

by:ErwindeVries
ID: 37805610
Can you try to log in while using Mozilla Firefox or Google Chrome to exclude browser issues?
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LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 37806003
could you attach the html file from your browser?
from ie file save as webpage complete htm and then attach it here?
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Accepted Solution

by:
Montesdatasystemer earned 0 total points
ID: 37885258
Sorry for the late answer. I formatted the computer againg and installed XP from another cd. Now it works. I installed it exactly as the other. But now i works. Strange but true. I think the fault was on the first XP installation.
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Author Closing Comment

by:Montesdatasystemer
ID: 38953051
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