Cant monitor my live video recording

Hi Experts.

I have a Digia II video recording system.
When i browse my external IP i get my loginpromt to view live video from my cameraes.

it works on a new Windows 7 x64 machine an on a little older Windows xp pro sp3 pc.

But now i have a user who shall browse and monitor the video but he gets an error while pressing LOGIN after typing the password to the live video.
Its a Windows xp pro sp3 with Internet explorer 8.
I have tried to add the video page to trusted and make all sercurity settings to Low.
I have reinstalled my GFX card and installed a new Direct X but nothings helps.

Please see my attached picture.

Are looking forward for at solution :)

Best regards :)
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hi Montesdatasystemer,

This might sound a little silly but can you swap the monitor with another monitor?
Their might be a problem with windows not properly identifying your monitor.
Please let me know if this works.


Erwin de Vries
MontesdatasystemerAuthor Commented:
Thanks for your reply. I forgot to say that this XP pro SP3 machine have been formatted and reinstalled. It worked before with the same monitor.
Hi Montesdatasystemer,

How is the monitor identified in the hardware manager?
Could be a driver issue too.


Erwin de Vries
Expert Spotlight: Joe Anderson (DatabaseMX)

We’ve posted a new Expert Spotlight!  Joe Anderson (DatabaseMX) has been on Experts Exchange since 2006. Learn more about this database architect, guitar aficionado, and Microsoft MVP.

MontesdatasystemerAuthor Commented:
Thanks for you reply

Its identified as a Plug and play monitor.

Please see the attached file
David Johnson, CD, MVPRetiredCommented:
It has NOTHING at all to do with your monitor

Did you copy over the DIGIA2 software? Page 12 of the User manual.
Does your XP machine have the Divx Codec and do you have java installed on the computer?
See Page 34 of the Browser User Manual
MontesdatasystemerAuthor Commented:
I will try this and write back.

MontesdatasystemerAuthor Commented:
Thanks for your answer

Java is installed and i tried to do as they said in the manual. But have only installed the Digia 2 software it asked for when i browsed the page through the IP adresse. I installed VLC to be sure i have the correct codecs installed. But still same error.

Please see attached file.
Can you try to log in while using Mozilla Firefox or Google Chrome to exclude browser issues?
David Johnson, CD, MVPRetiredCommented:
could you attach the html file from your browser?
from ie file save as webpage complete htm and then attach it here?
MontesdatasystemerAuthor Commented:
Sorry for the late answer. I formatted the computer againg and installed XP from another cd. Now it works. I installed it exactly as the other. But now i works. Strange but true. I think the fault was on the first XP installation.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MontesdatasystemerAuthor Commented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.