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Manual Removal of Exchange 2003 Management Tools

Posted on 2012-04-03
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Last Modified: 2012-04-08
I need to manually remove any reference to the Exchange 2003 Management Tools from a Server 2003 box.  I have recently moved to Exchange 2010, and my Unity server is not working properly. Cisco keeps telling me that the Exchange 2003 Management Tools are still lingering on the Unity box.  They are not listed in Add/Remove programs.  I've searched the registry and Windows directories and just cannot find anything. Does anyone know what Registry keys are linked to Exchange 2003 Management tools so I can blow them away?
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Question by:mfehrmann
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LVL 17

Expert Comment

by:Anuroopsundd
ID: 37801348
You can reinstall the management tool from the exchange installer and then unistall it.

or you can remove all registries from below link
http://support.microsoft.com/kb/833396
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Expert Comment

by:pomah1
ID: 37801781
If it still references to old Exchange server you can remove it from AD using ADSI Edit utility.

look in >configuration>services>DOMAIN>Administrative Groups>Exchange Administrative Group>
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Author Comment

by:mfehrmann
ID: 37801813
The problem is on a Cisco Unity box.  When I do a Gather Unity System Info it references Microsoft Exchange 2003 System Tools, and the tools are no longer installed.  

I even reinstalled then and used Revo Uninstaller to hard remove it so it would find all the associated registry keys and such.  

It just keeps showing up in Unity.
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Expert Comment

by:Anuroopsundd
ID: 37801860
is this what you are facing in below link. then it has some solution.
https://supportforums.cisco.com/thread/2090531
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Author Comment

by:mfehrmann
ID: 37801897
I don't think that is what I am running into.  I followed the document to get Exchange 2010 to work with Unity.  Our Voicemail services all work fine.  The only issue we have is the MWI (voicemail light) doens't respond to new messages or when you delete messages.  Cisco has been working on this for 2 days.  
Then we run the GUSI tool to gather logs, and it clearly states I still have Exchange 2003 Systems tools installed, which I don't.  Then Cisco keeps asking me to remove them, which I have done twice now.
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Expert Comment

by:Anuroopsundd
ID: 37802062
Did you removed the registry entry and the folder of exchange from this server?

Registry Key Definition
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EXIFS Microsoft Exchange Installable File System
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ExIPC Epoxy  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EXOLEDB Exchange OLE DB
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IMAP4Svc  Microsoft Exchange IMAP4  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeActiveSynchNotify Microsoft Exchange ActiveSynch Notifications
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeADDXA Microsoft Exchange Active Directory Connection Agreements  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeAL  Microsoft Exchange Address Lists  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeDSAccess Microsoft Exchange access to Active Directory
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeES Microsoft Exchange Event
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeFBPublish Microsoft Exchange Publish Free/Busy
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS Microsoft Exchange Information Store
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMGMT Microsoft Exchange Management  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMTA Microsoft Exchange Message Transfer Agent Stacks  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMU  Microsoft Exchange Directory Service to Metabase  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeOMA Microsoft Exchange Outlook Mobile Access
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA  Microsoft Exchange System Attendant
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSRS  Microsoft Exchange Site Replication Service
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeTransport  Microsoft Exchange Message Routing
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB Microsoft Exchange Outlook Web Access  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\POP3Svc  Microsoft Exchange POP3  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RESvc  Microsoft Exchange Routing Engine
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Accepted Solution

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mfehrmann earned 0 total points
ID: 37802257
Cisco found the issue. It was simply some older mapi dll's that were left in the system32 folder after the uninstall.  They deleted a few dll's and the problem was fixed.
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Author Closing Comment

by:mfehrmann
ID: 37820870
Cisco solved the issue
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