We are looking to implement a new helpdesk software in our company. The features we are looking for are:
- LDAP sync of users
- Custom categories of problems
- knowledge base
- separation of levels (level 1,2,3 support)
- email reminders and status updates
- possibly asset & project management tracking as well.
we've been browsing around the web to find one, and would like other opinions out there about the various software.