Solved

Outlook Signature not working when away from office

Posted on 2012-04-03
4
456 Views
Last Modified: 2012-04-30
I have a client who carries a laptop.  He says that whenever he has his laptop out of the office his signature for his outlook does not work.  He is running Outlook 2010 that is connected to Google Apps utilizing the Google Apps Sync for Microsoft Outlook.  He is running Windows 7 Pro x86 with SP1.  So far he is the only laptop user at the client that is complaining of this.  Thoughts?
0
Comment
Question by:LiberatingInsight
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 16

Accepted Solution

by:
l33tf0b earned 250 total points
ID: 37801817
Can you have him go to the  Options > Mail Format > Ctrl + click Signatures.  This should open the location of the Signature.  Confirm if he's able to do so.  If not, perhaps it's pulling the signature from somewhere else.

I would also verify if he has the latest office / windows service packs and updates.
But it sounds like it's when he's not connected to the network, then his signature is missing.  If so, I would just make a copy of it and store it locally.  Have Outlook pull the signature off his local directory.
0
 
LVL 47

Assisted Solution

by:apache09
apache09 earned 250 total points
ID: 37804157
Outlook 2010 Signatures are stored in the following locations

Windows 7 and Windows Vista    
drive:\Users\user\AppData\Roaming\Microsoft\Signatures
 
Windows XP    
drive:\Documents and Settings\user\Application Data\Microsoft\Signatures

Now considering this.
Laptop Users profiles can work quite differently than a desktop depending on the way they are configured

When connected to the Network and on the domain, they will be using their Netwrok or Domain profile on the laptop

When not at work, and loggin on from home. If this domain is not available, a seperate profile can be created for the user on the local PC.

As the user would be using virtually two seperate profiles when at home/work its quite possible they might not have a signature available to them they made at work.

What you could do is look at Documents and Settings on the PC

Look to see how many different user profiles this particular user has

Then just copy and paste the signature from the profile that works into the other profiles.
0
 

Author Closing Comment

by:LiberatingInsight
ID: 37912205
Turns out that the signature file was not being made available while offline.  Forced that to sync and that took care of the issue.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question