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Outlook 2010 Quick Step to Forward not putting names in the To: box

Posted on 2012-04-03
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Last Modified: 2012-04-09
In Outlook 2010 when I create a new quick step to forward emails to a group of people, I will go through the quick step process, save the quick step, but when I click on the quick step icon to forward to that group of people, none of their names are in the To: box of the email. How do I get the names to appear there to forward the email to them?

Thanks,
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Question by:contrain
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Expert Comment

by:Anuroopsundd
ID: 37802357
Please look in the link with screenshot to make sure of the steps.

http://www.howtogeek.com/howto/27827/create-and-customize-quick-steps-in-outlook-2010/
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Accepted Solution

by:
contrain earned 0 total points
ID: 37806640
I actually found out what I was doing wrong: I was opening the email first and then clicking on the Quick Step to forward and that was not putting an email address in the To: box. What needs to be done is just highlight the email and then click on the forward Quick Step, that will open the email with name of the recipient already in the To: box.
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Author Closing Comment

by:contrain
ID: 37822716
The expert did provide a link for me, but that merely showed how to create a Quick Step and didn't explain why my particular type of Quick Step (Forward to a person) was not producing the recipient's name/email address in the To: box. So when I tried it again, this time just highlighting the email, instead of opening it, and then clicking on the Quick Step to forward, that opened the email with the recipient's email address already in the To: box and that is exactly what I was trying to accomplish.
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