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few Mails from External domain are going to Junk folder

Posted on 2012-04-03
Medium Priority
Last Modified: 2012-04-03
Hi All,

Few Mails from External domain are going to Junk folder. There are no rules set locally and on the server Exchange 2007 with no anti spam on HUB transport.

We have a external gateway.What are the things need to be checked & troubleshoot.
Question by:AhmedAliShaik
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Accepted Solution

geektothecorenj earned 1500 total points
ID: 37802757
If you are using Outlook that has it's own Junk Mail subscription, you can turn it off using GPO. Or on the ones that hit junk right click and add domain as trusted. If you have a large ORG that will have to be done on a case by case basis.

Author Comment

ID: 37802809
Thank you for your resolution.

But as of now 20 users are having the same issue. Can we check with the gateway team to check whther it is whitelisted or not.

Expert Comment

ID: 37802862
You didn't state if you were using outlook. It seems like it but most email clients have a built in junk program that subscribes to a list. Below is how to work with Outlook, if you are using something different let me know.


Author Closing Comment

ID: 37802958
Thank you

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