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Web sites not working on SBS 2008 after certificate renewal

Posted on 2012-04-03
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Last Modified: 2012-05-20
We have a server running Microsoft Windows Small Business Server 2008. We were getting alerts that the certificate was going to expire so based on troubleshooting guides I found, I ran the Fix My Network wizard to perform the certificate renewal successfully.

Now, however, none of the web sites (OWA, sharepoint, Blackberry Admin) are accessible. The Blackberry Enterprise Server is the most important and I verified that those services are still running. And if log on to the server using the besadmin account, I can open the administrative web page but from any other machine on the network, I can't. This is important because we do phone provisioning via USB cable and we can't keep going to the server to do this.

Help!
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Question by:twinstatevdv
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LVL 9

Expert Comment

by:Geodash
ID: 37803191
Rerun the "Configure your internet address" wizard in the sbs console, see if this fixes it.

Make sure you are at the console because you may loose connectivity intermittently while this is happening.
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Expert Comment

by:Geodash
ID: 37803203
see if you can ping the FQDN of the BES server internally and externally
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Expert Comment

by:Geodash
ID: 37803214
Also, did you run the "Add a trusted Certificate" wizard in the SBS console to re-add the new cert?
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Author Comment

by:twinstatevdv
ID: 37808287
I had already run the Configure Your Internet Address wizard and that did not resolve the blackberry admin site or the companyweb site. I can, for some reason, get to the OWA site though.

I ran the Fix My Network wizard to install the certificate.
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Expert Comment

by:Geodash
ID: 37808291
so can BES be pinged internally and externally? by FQDN?
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Author Comment

by:twinstatevdv
ID: 37808322
yes, it can be pinged by FQDN
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Expert Comment

by:Sanjay Santoki
ID: 37811856
Hello,

What is the exact error you are getting while accessing the website? Please disable friendly error message from within your browser's settings and disable custom error from web.config to find out exact error.

Regards,
Sanjay Santoki
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Author Comment

by:twinstatevdv
ID: 37811860
where do I disable custom error from web.config?
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Expert Comment

by:Sanjay Santoki
ID: 37811875
Hello,

I am not good at coding so lets do it from the IIS manager, open IIS manager -> Click On the website -> Custom error -> Edit Feature from right side -> Detailed.

For internet explorer, Tools -> Internet Option -> Advanced -> untick show friendly error message

Regards,
Sanjay Santoki
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Author Comment

by:twinstatevdv
ID: 37823134
I believe I set the options as you mentioned. When I browse to https://companyweb , I get the following:

HTTP Error 403.14 - Forbidden
The Web server is configured to not list the contents of this directory.

A default document is not configured for the requested URL, and directory browsing is not enabled on the server.


When trying to browse to the BB admin page at https://servername.domain.local:3443/webconsole/login , I get the following:

Internet Explorer cannot display the webpage
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Author Comment

by:twinstatevdv
ID: 37823144
one other note. I mentioned earlier that if I log in to the server using the besadmin account, I can successfully browse to the BB admin page (https://servername.domain.local:3443/webconsole/login). On the same server, if I log in using the administrator account and go to the BB admin page, I get the Internet Explorer cannot display the webpage error. ???
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Expert Comment

by:Geodash
ID: 37823769
Have you chhecked the permission in IIS for that website?

Take a look here-
http://www.tek-tips.com/viewthread.cfm?qid=1596592
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Author Comment

by:twinstatevdv
ID: 37839277
I will check that out shortly. Thanks!
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Author Comment

by:twinstatevdv
ID: 37839399
I am trying to follow that thread but I am having trouble finding the SSL settings they are referring to. On another note, I found that I am getting this message when trying to browse to a number of pages on the SBS server:

HTTP/1.1 200 OK Server: Microsoft-IIS/7.0 Date: Thu, 12 Apr 2012 18:44:05 GMT Connection: close

Does that mean anything?
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Expert Comment

by:Geodash
ID: 37839409
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Accepted Solution

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twinstatevdv earned 0 total points
ID: 37867656
we have not been able to get this to work on the Blackberry admin page and have determined we will need to contact Blackberry technical support. This is a production system and can't afford to be tinkered with any further.
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Author Closing Comment

by:twinstatevdv
ID: 37989527
not really a solution
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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