the application failed to start because of its side-by-side configuration

Posted on 2012-04-03
Last Modified: 2012-04-15
I have a computer that after it locked up in Microsoft Word 2007, now all applications we try to launch comes up with:

the application failed to start because of its side-by-side configuration is incorrect

Even in safe mode logged into as admin...

It is running Windows 7 64-bit.  

I really do not want to have to reinstall if possible. I have looked through several of the fixes on this site, but they seem to address just one app.  I can't run any app.
Question by:Bob Vaal
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Expert Comment

ID: 37803343
(a). Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:

    Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    Type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.


·         More Infoermation about SFC scan can be found in this document:

Expert Comment

ID: 37803359
Here is also some directions written by Microsoft, that may help -

Author Comment

by:Bob Vaal
ID: 37803555
Ran SFC and it found corrupt files it could not fix - see attached log.
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.


Author Comment

by:Bob Vaal
ID: 37803572
The second link I have already tried, as I said this was for ACCESS whre ALL of my apps fail to start. Not just one.

Expert Comment

ID: 37803857
Have you tried re-running Service Pack?

Accepted Solution

Bob Vaal earned 0 total points
ID: 37827888
Ended up backing up data, formatting the drive and reloading W7.  Thanks for the suggestions just didn't have time to see if there was a fix.

Author Closing Comment

by:Bob Vaal
ID: 37847966
Ended up backing up data, formatting the drive and reloading W7.

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