Acer Aspire One (AOD250) Webcam problem

Client netbook suddenly having problems with Skype and no video.  Starting Skype tells them a Windows error about a USB device has malfunctioned.  The webcam drivers I have tested are the Windows update Sonix driver (Same as another working Aspire One netbook), All driver versions available from Acer website.  The webcam will work in Windows camera, but not any Acer Cyrstal Cam software or Skype.  After the malfunction notice the Webcam will disappear from Device manager and become unknown USB device.  After many attempts Windows will no longer reinstall the device other than as unknown USB device.  I have seen many similar complaints about these netbooks and the webcams, but no solutions.  I am assuming the webcam or USB controller must have failed.

Anyone feel differently or have any ideas that don't require replacing hardware.
LVL 5
Jason JohanknechtIT ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Grant1842Commented:
Most of the time I see unknown usb device it is a hardware issue.
The controller is bad or, check cable connections.
0
nobusCommented:
>>  any ideas that don't require replacing hardware  <<   unfortunately, when the hardware is bad, replacing is the only option
you may have luck if it is bad connection though - always worth verifying
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Jason JohanknechtIT ManagerAuthor Commented:
Replacing the internal webcam on a netbook isn't worth it.  Will be replacing the netbook instead.  Thanks for the input.
0
nobusCommented:
did you test if it works from a bootable Knoppix cd ?   then a fresh install can solve it imo
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.