Solved

Acer Aspire One (AOD250) Webcam problem

Posted on 2012-04-03
4
1,003 Views
Last Modified: 2012-04-04
Client netbook suddenly having problems with Skype and no video.  Starting Skype tells them a Windows error about a USB device has malfunctioned.  The webcam drivers I have tested are the Windows update Sonix driver (Same as another working Aspire One netbook), All driver versions available from Acer website.  The webcam will work in Windows camera, but not any Acer Cyrstal Cam software or Skype.  After the malfunction notice the Webcam will disappear from Device manager and become unknown USB device.  After many attempts Windows will no longer reinstall the device other than as unknown USB device.  I have seen many similar complaints about these netbooks and the webcams, but no solutions.  I am assuming the webcam or USB controller must have failed.

Anyone feel differently or have any ideas that don't require replacing hardware.
0
Comment
Question by:Jason Johanknecht
  • 2
4 Comments
 
LVL 12

Expert Comment

by:Grant1842
ID: 37803966
Most of the time I see unknown usb device it is a hardware issue.
The controller is bad or, check cable connections.
0
 
LVL 92

Accepted Solution

by:
nobus earned 300 total points
ID: 37804781
>>  any ideas that don't require replacing hardware  <<   unfortunately, when the hardware is bad, replacing is the only option
you may have luck if it is bad connection though - always worth verifying
0
 
LVL 4

Author Closing Comment

by:Jason Johanknecht
ID: 37806962
Replacing the internal webcam on a netbook isn't worth it.  Will be replacing the netbook instead.  Thanks for the input.
0
 
LVL 92

Expert Comment

by:nobus
ID: 37807163
did you test if it works from a bootable Knoppix cd ?   then a fresh install can solve it imo
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question