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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1037
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Acer Aspire One (AOD250) Webcam problem

Client netbook suddenly having problems with Skype and no video.  Starting Skype tells them a Windows error about a USB device has malfunctioned.  The webcam drivers I have tested are the Windows update Sonix driver (Same as another working Aspire One netbook), All driver versions available from Acer website.  The webcam will work in Windows camera, but not any Acer Cyrstal Cam software or Skype.  After the malfunction notice the Webcam will disappear from Device manager and become unknown USB device.  After many attempts Windows will no longer reinstall the device other than as unknown USB device.  I have seen many similar complaints about these netbooks and the webcams, but no solutions.  I am assuming the webcam or USB controller must have failed.

Anyone feel differently or have any ideas that don't require replacing hardware.
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Jason Johanknecht
Asked:
Jason Johanknecht
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1 Solution
 
Grant1842Commented:
Most of the time I see unknown usb device it is a hardware issue.
The controller is bad or, check cable connections.
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nobusCommented:
>>  any ideas that don't require replacing hardware  <<   unfortunately, when the hardware is bad, replacing is the only option
you may have luck if it is bad connection though - always worth verifying
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Jason JohanknechtIT ManagerAuthor Commented:
Replacing the internal webcam on a netbook isn't worth it.  Will be replacing the netbook instead.  Thanks for the input.
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nobusCommented:
did you test if it works from a bootable Knoppix cd ?   then a fresh install can solve it imo
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso
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