Solved

Outlook 2010 disliking Adobe Documents

Posted on 2012-04-03
2
576 Views
Last Modified: 2012-04-18
One of our execs is having a rough time sending pdfs via email. While forwarding scanned documents or attaching documents from her own files, she will receive an "Error: Cannot Send Item Message". After 5-6 (or more) retry clicks and a couple minutes wait, the document will go through.

The problem happens about once per week and it is (basically) un-reproduceable. We have upgraded, updated her software...to no avail.

Any help or suggestions would be much appreciated.

Thank you.
0
Comment
Question by:ecshelpdesk
2 Comments
 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 37803895
First make sure office 2010 SP1 is installed
http://support.microsoft.com/kb/2460049

if still doesnt help:

How exactly is she attaching the documents

Is she opening a new email, then using Insert File/Attachment?

Or is she Opening the PDF File
Then Using Send To within Adobe, to attach the file to an email and send?

If she is using the latter, its quite likely the MAPI dlls are broken or corrupt
You can try repairing them using the instrucitons in the link below:
http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Mapi_error.htm
0
 
LVL 1

Author Comment

by:ecshelpdesk
ID: 37862545
Thanks for the help. I will be trying the MAPI fix if we run into further issues. We recently discovered her anti-virus had been corrupted during install and we re-installed it. We have not had issues since.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question