Solved

Outlook 2010 disliking Adobe Documents

Posted on 2012-04-03
2
574 Views
Last Modified: 2012-04-18
One of our execs is having a rough time sending pdfs via email. While forwarding scanned documents or attaching documents from her own files, she will receive an "Error: Cannot Send Item Message". After 5-6 (or more) retry clicks and a couple minutes wait, the document will go through.

The problem happens about once per week and it is (basically) un-reproduceable. We have upgraded, updated her software...to no avail.

Any help or suggestions would be much appreciated.

Thank you.
0
Comment
Question by:ecshelpdesk
2 Comments
 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 37803895
First make sure office 2010 SP1 is installed
http://support.microsoft.com/kb/2460049

if still doesnt help:

How exactly is she attaching the documents

Is she opening a new email, then using Insert File/Attachment?

Or is she Opening the PDF File
Then Using Send To within Adobe, to attach the file to an email and send?

If she is using the latter, its quite likely the MAPI dlls are broken or corrupt
You can try repairing them using the instrucitons in the link below:
http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Mapi_error.htm
0
 
LVL 1

Author Comment

by:ecshelpdesk
ID: 37862545
Thanks for the help. I will be trying the MAPI fix if we run into further issues. We recently discovered her anti-virus had been corrupted during install and we re-installed it. We have not had issues since.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video, we show how to perform Bates Numbering/Stamping of PDF documents using Power PDF Advanced, the newest product from the Document Imaging division of Nuance Communications. There are two editions of Power PDF — Standard and Advanced. Th…
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now