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Shared Outlook contacts folder shows empty for one user

Posted on 2012-04-03
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Last Modified: 2013-02-26
User A has shared her contacts list with Users B C and D.  B and C can see the shared contacts folder with no problem.  User D, however, sees the shared folder in her Outlook, but it is empty.

This is on a hosted Exchange 2007 server.  User D is running Windows XP, using MS Office 2010.
User A is running Win7 x64, using MS Office 2010.

We've tested setting up the profile on a different computer and network, but the contact folder still shows up blank.

What might be causing it to be blank for just the one user?
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Question by:wahl04
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by:apache09
ID: 37803898
What version of Outlook is User D using?
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by:l33tf0b
ID: 37803903
Can you change the contacts view to details instead of address card?  Can you confirm there are no filters applied?  Try going to customize current view and see if you can clear the settings.
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Author Comment

by:wahl04
ID: 37805747
Sorry but I made a misstake all of the users are on a 2010 EXchange server.

User D is using Outlook 2010.

I will try changing the view of the contact list and post back shortly with the results.
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Author Comment

by:wahl04
ID: 37805814
I am unable to change the view for User D to detail list. This is simply not an option with the shared contact list coming from user A. I have confirmed that there are no filters applied either.

I am able to change the view to detail list on other shared contact lists just not the one coming from user A.

When I try to look at the properties  for the contact list coming from user A I get the following error message:

"Cannot display the folder properties. the folder may have been deleted or the server where the folder is stored may be unavailable. Cannot display folder properties."
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by:Karen Falandays
ID: 38927831
I've requested that this question be deleted for the following reason:

The question has either no comments or not enough useful information to be called an "answer".
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Accepted Solution

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wahl04 earned 0 total points
ID: 38925685
We engaged Microsoft support on this case and found it to be a corruption in the user's mailbox. Re-creating the mailbox was required for resolution.  This question may be closed.
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by:apache09
ID: 38927832
Reccomend Accept

by: wahl04Posted on 2013-02-26 at 03:08:40ID: 38925685
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